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Role Overview:
- Deliver high-quality bilingual customer support via phone, email, and live chat.
- Resolve issues and explain products to ensure positive customer experiences.
Key Responsibilities:
- Manage customer inquiries, document interactions, and escalate when needed.
- Meet satisfaction and response time targets while protecting confidential data.
Qualifications:
- Fluency in English and a second language; strong communication and listening skills.
- Customer service experience, basic CRM knowledge, and reliable remote workspace.
Benefits:
- Fully remote work with paid training and professional development.
- PTO, holidays, and potential bonuses plus health/retirement benefits.
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