Bilingual Customer Care Specialist - English and Spanish

Role Overview:

• Deliver high-quality phone, email, and chat support to U.S. retail and e-commerce customers.
• Take ownership of customer concerns from first contact through resolution.
• Handle complex situations involving orders, billing, refunds, exchanges, and technical troubleshooting.

Requirements:

• At least two years of phone-based call center experience supporting U.S. customers.
• C2-level proficiency in both English and Spanish, with excellent written and verbal communication.
• Previous remote work experience and ability to maintain productivity in a home environment.

Work Environment:

• Fully remote, work-from-home arrangement on a continuous basis.
• Must maintain reliable availability during U.S. business hours, including weekends and holidays.
• Requires a quiet, distraction-free workspace and uninterrupted internet connectivity.

Benefits:

• Company-sponsored medical and life insurance, along with personal accident insurance.
• Paid vacation, earned leave, holiday pay, and maternity/paternity leave per applicable policies.
• Employee referral program and regular recognition activities.