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Customer Support
Role Overview:
- Provide empathetic, solution-focused support via phone, email, and chat.
- Resolve billing, order, exchange, refund, and troubleshooting issues.
Key Responsibilities:
- Manage high-volume inquiries and own cases end-to-end.
- Balance customer needs with company policies and document accurately.
- Work U.S. hours from a distraction-free home workspace.
Requirements:
- 2+ years phone-based call center experience with U.S. retail/e-commerce.
- C2 English, 40 WPM typing, reliable internet and power backup.
Benefits:
- Fully remote work with company-provided equipment.
- Medical, life, accident, gratuity, PTO, and family leave.
- Recognition and engagement in a structured international environment.
Partner Company
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.