Drive onboarding success for mid-market hotels, serving as a trusted advisor and strategic partner throughout implementation.
Guide customers through setup, training, adoption, and optimization of the Cloudbeds platform, balancing hospitality expertise with technical proficiency.
Collaborate with cross-functional partners to ensure seamless onboarding and long-term customer success.
Act as a trusted advisor for mid-market hotel customers, guiding them through onboarding, training, and platform adoption.
Leverage hospitality operations expertise to help customers optimize workflows and align technology with business goals.
Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and drive long-term success.
Cloudbeds provides a unified platform that powers hotels across 150 countries, processing billions in bookings annually. With over 650 team members across 40+ countries, they foster a remote-first culture that values innovation, diversity, and collaboration.
Guide Latin American hotel clients through full accounting onboarding, including chart of accounts mapping, tax configuration, and e-invoicing compliance.
Translate customer business processes like night audits and month-end close into properly configured Cloudbeds environments.
Support integrations with accounting platforms and troubleshoot discrepancies with a hands-on, solutions-oriented approach.
Cloudbeds builds a unified hospitality platform that powers hotels in 150+ countries and processes billions in bookings annually. It is a remote-first team of 650+ people across 40+ countries with a culture of innovation, inclusion, and collaboration.
Act as the subject matter expert on data reporting, creating and optimizing reports to help clients understand key metrics like ADR, RevPAR, and occupancy.
Analyze data discrepancies, troubleshoot reporting issues, and provide coaching to customers on data interpretation to drive revenue growth.
Collaborate with internal teams to enhance reporting tools and improve data accessibility for hoteliers.
Cloudbeds is a hospitality technology company that provides a unified platform for property management, processing billions in bookings annually. With over 650 employees across 40+ countries, we are a diverse, remote-first team dedicated to transforming the hospitality industry through innovative, AI-powered solutions.
Lead, coach, and develop a specialized team of Customer Recovery Coaches focused on preventing churn and restoring trust.
Set the operating rhythm for recovery motions, including risk queue triage, Fire-Team mobilizations, and weekly retention forecasts.
Partner with Product, Engineering, Support, and Sales to turn reactive support into proactive rescue operations and drive systemic improvements.
Cloudbeds builds a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. With 650+ team members across 40+ countries, the company is remote-first and fosters a culture of innovation, diversity, and inclusion.