Lead and develop a remote team of 8–12 Client Support Coordinators through coaching and clear expectations.
Oversee daily support operations, manage escalations, and drive continuous improvement initiatives.
Leverage performance data and AI-enabled tools to streamline workflows and enhance customer satisfaction.
The company provides personalized customer support across phone, chat, and email, using AI-enabled tools and data science to improve service delivery. It fosters a remote, collaborative culture that values continuous improvement, accountability, and customer-focused decision-making.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Deliver expert frontline customer support through email, live chat, and video calls.
Lead strategic initiatives to improve support workflows, customer satisfaction, and operational efficiency.
Partner with product managers and mentor colleagues to share insights and enhance team knowledge.
Our partner is a SaaS company focused on delivering exceptional customer support and product education. They foster a remote-first, collaborative culture that values transparency, trust, and continuous improvement.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Lead and manage the Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within the Contact Center.
Drive operational readiness, agent development, and customer experience excellence through training, quality assurance, and support processes.
Champion innovation and scalability through automation, AI-powered tools, and continuous improvement across the organization.
Kobie is a loyalty solutions provider that helps the world's most recognized brands build lasting emotional connections with their consumers. Named a Top Workplace in the USA and a Top Remote Workplace, the company fosters a collaborative, growth-focused culture with a flexible, remote-first environment.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.
Provide world-class front-line support to customers and partners via phone, online channels, and events.
Manage certification exams, surveys, courseware distribution, and LMS updates with meticulous attention to detail.
Collaborate with internal teams to improve customer experience and continuously act on feedback.
Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.
Be the first point of contact for tick@lab support in APAC, resolving issues and owning customer communication through resolution.
Host regular check-ins and quarterly APAC community meetings, sharing new features and gathering customer feedback.
Advocate for APAC customer needs to product teams, building relationships and supporting training and events.
a-tune, a Transnetyx company, develops tick@lab, an animal colony management software for research institutions. Their culture values belonging, collaboration, and curiosity, celebrating diversity and giving back through YX Gives.
Lead, coach, and develop the Customer Support team, establishing clear performance expectations and accountability.
Own key Support metrics including CSAT, response times, resolution times, and ticket backlog to drive service improvements.
Identify operational inefficiencies and drive automation and self-service initiatives to enhance customer experience.
Cardata provides automated software and services for vehicle reimbursement, helping businesses replace outdated programs with intelligent solutions. It's a small, driven team focused on delivering real impact.
Lead and mentor a remote service team to deliver excellent customer support.
Define KPIs to monitor efficiency, satisfaction, and service quality.
Act as liaison to clinical staff, triage O&P devices and manage customer communication.
Hanger is the world's premier provider of orthotic and prosthetic (O&P) services and products. With 160 years of clinical excellence, Hanger employees touch thousands of lives daily and foster a culture of empowerment.
Manage and mentor a small team of Technical Support Specialists while handling day-to-day customer issues.
Own support operations, including ticketing systems, SLAs, knowledge base, and escalation paths.
Collaborate with Sales, Product, and Engineering to improve customer experience and drive product adoption.
SimX develops virtual and augmented reality medical simulation training used by physicians, nurses, and paramedics to reduce medical errors. The company is fast-growing and was acquired by Madison Industries, with its technology deployed across leading hospitals and over 50 US Military installations.
Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Lead a team of Customer Engineers accountable for customer health, retention, and expansion outcomes.
Coach and develop Customer Engineers through feedback, performance management, and individual development plans.
Run the operational cadence, including account reviews, pipeline syncs, escalation triage, and AI adoption.
Pendo is a product analytics and digital adoption platform founded to improve software experiences. It is a fast-growing startup backed by leading investors, with a hybrid culture and values like 'Bias to Act' and 'The Team is Pendo'.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Lead, coach, and develop the ANZ Customer Success team, setting clear expectations for outcomes and growth.
Drive adoption, retention, and expansion by guiding the team in structured customer reviews and engagement plans.
Partner with Sales, Implementation, Support, and Product to improve onboarding, adoption, and customer advocacy.
Granicus builds cloud-based digital solutions for government, enabling stronger relationships between agencies and residents. With 5,500 government clients and 300 million citizen subscribers, the company has been on the GovTech 100 list and recognized as a best place to work.
Own the member experience from first login to renewal.
Answer tickets, guide subscriptions, and troubleshoot issues.
Build the support team, processes, and knowledge base.
Breeze Workforce Foundation operates BreezeJobFinder, a job-search management platform with a job tracker, AI resume builder, and browser extension. It's an early-stage startup building a support team from the ground up with a focus on bringing the human element back to job searching.
Lead, mentor, and develop a diverse team of Customer Success Professionals with coaching, training, and performance feedback.
Develop and implement data-based customer success strategies to improve satisfaction, retention, and expansion.
Partner with Operations to design and test new workflows, optimizing processes and enhancing efficiency.
Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.