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About the role:
- Support APAC customers using tick@lab, an animal colony management software.
- Be the dedicated regional advocate for research institutions.
What you'll do:
- Resolve support tickets and own communication through resolution.
- Host APAC community meetings and lead customer check-ins.
What you bring:
- Life science background and customer-facing experience.
- Strong communication and problem-solving skills, with autonomy.
Working arrangements:
- Full-time, fully remote based in Australia (Melbourne preferred).
- Flexible schedule; up to 10% travel for training and events.
A-tune
a-tune, a Transnetyx company, develops tick@lab, an animal colony management software for research institutions. Their culture values belonging, collaboration, and curiosity, celebrating diversity and giving back through YX Gives.