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Responsibilities:
- Act as the primary point of contact for U.S. business customers, providing Tier 1 product support.
- Deliver virtual onboarding, product training, and live walkthroughs for platform features.
- Document feedback and coordinate escalations with internal teams using Slack, Jira, or Linear.
Qualifications:
- At least 3 years of customer-facing product support or customer success experience with B2B SaaS.
- Excellent spoken and written English, with confidence engaging senior U.S. stakeholders.
- Strong troubleshooting, documentation, and platform navigation skills.
Work Environment:
- Fully remote position with a Monday-Friday schedule following U.S. Eastern Time business hours.
- Collaborate with U.S. and Korea-based teams in a customer-focused culture.
- Grow with an AI-powered beauty market intelligence platform.
A-VUS
A-VUS provides an AI-powered beauty market intelligence and analytics platform for U.S. business customers. The company fosters a collaborative, customer-focused culture and works with teams across the U.S. and Korea.