Similar Jobs
See allSenior Application Support Specialist
Coforge
Colombia
SaaS Support
Technical Troubleshooting
Zendesk
Technical Support Associate
ReadyOn
Philippines
Zendesk
Technical Support
SaaS
Customer Support Specialist
Circle
Global
Customer Support
Technical Troubleshooting
Zendesk
Online Chat Support
Grain Technology
Global
Written Communication
Active Listening
Multitasking
Customer Services Representative, Fintech
Atomic Vest
LATAM
Customer Support
Troubleshooting
Fintech
What you'll be doing:
- Be the go-to hero for customers by responding across email, live chat, and Zoom.
- Own your queue and prioritize to hit response targets like Time to First Response.
- Team up with Product and Engineering by writing organized bug reports and feature feedback.
About you:
- You have strong technical aptitude and can explain complex issues simply.
- You have proven experience supporting customers across email, live chat, and video platforms.
- You're comfortable with support metrics and enjoy solving real problems.
Perks:
- Fair market pay and full-time remote work as an independent contractor.
- Afternoon US schedule in shifts with a one-hour lunch break.
- Startup culture with a young team, no egos, and no BS.
HKR.TEAM
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.