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HKR.TEAM
HKR.TEAM
2 open remote positions
HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.
Benefits Overview
1 of 2 jobs
(1)
(1)
Open Positions
Be the go-to hero for customers, resolving questions and issues across email, live chat, and Zoom on the first contact. Translate complex product issues into clear, friendly explanations for non-technical restaurant owners and staff. Partner with Product and Engineering to write actionable bug reports and proactively spot recurring issue patterns.
Customer Support
Live Chat
Email
Zoom
Technical Aptitude
Own the end-to-end onboarding journey for new restaurant partners, guiding them from kickoff to go-live. Set up, configure, and test each account to capture the restaurant's unique voice, menu, hours, and policies. Chat warmly and clearly with restaurant owners and staff via email, phone, and text to ensure they feel supported.
SaaS Implementation
Customer Onboarding
Communication
CRM Tools