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About the Role:
- Lead the APAC support team, ensuring fast, effective, and empathetic assistance to hospitality operators.
- Oversee day-to-day team operations and step in to directly support customers when needed.
Responsibilities:
- Guide and support a team of customer support representatives in a remote environment.
- Coach for performance by monitoring metrics, providing feedback, and conducting quality reviews.
- Drive team productivity through documentation, training, and analyzing customer satisfaction trends.
Requirements:
- 3+ years of technical customer support experience, with SaaS as a plus.
- Proven ability to inspire, coach, and develop a high-performing remote team.
- Strong problem-solving skills and comfort with support tools like CRMs and analytics dashboards.
Why You’ll Thrive:
- Collaborate across teams to share insights and improve customer experience.
- Be part of a company committed to diversity, inclusion, and employee well-being.
SevenRooms
SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. As part of a global team, they foster a positive, collaborative, and high-performing environment.