Manage confirmed airline reservations and post-booking travel details using Sabre GDS.
Prepare client invoices using FreshBooks and verify payments across multiple platforms.
Communicate professionally with clients and coordinate teams to deliver seamless travel experiences.
Ascend is a premium travel company helping founders, investors, and executives book discounted international business and first-class flights. The company has 66 employees, is backed by Bessemer Venture Partners, and emphasizes personalized support and rapid growth.
Uncover the biggest opportunities to improve the customer journey by analyzing contacts, churn, and payment data.
Diagnose root causes of customer friction and shape priorities across SaaS and payments.
Turn data into decisions by testing hypotheses and quantifying impact on retention and cost-to-serve.
Plooto is a payment automation platform that helps accountants, bookkeepers, and their clients manage payables and receivables. With a strong footprint in Canada, we serve busy entrepreneurs, finance teams, and non-profits, and are backed by experienced fintech leaders.
Drive high-impact operations projects, from redesigning payment processes to onboarding AI vendors.
Build internal models and lead quality task forces to enhance efficiency and customer satisfaction.
Work directly within workflows, handling customer interactions and identifying process improvements.
Clipboard is an app-based marketplace that connects healthcare professionals with workplaces, enabling financial stability for workers and essential care to millions. Founded in 2016, we are a remote-first team of over 1,000 people, profitable since 2022, and a top Y-Combinator company.
Own the day-to-day queue of payment support tickets and serve as the primary point of contact for contributor payment issues.
Investigate and resolve payment disputes by auditing contributor data and complex payment systems with dynamic bonus structures.
Build and maintain SQL queries, scripts, automations, and dashboards to streamline payment workflows and ensure compliance.
Snorkel AI is the frontier AI data lab helping teams build the data and environments behind high-performing frontier and agentic AI. Founded out of Stanford AI Lab in 2019, Snorkel is scaling rapidly with robust funding and a culture of growth and shared success.
Own defined Success Operations programs including customer recovery, cross-sell, and AI-enabled call center operations, setting goals and managing performance.
Analyze conversion, retention, revenue, and cost data, turning findings into clear recommendations.
Improve operational workflows by documenting processes, coordinating cross-functionally, and implementing automation where applicable.
Thumbtack helps millions of people confidently care for their homes through a one-stop app for repairs, maintenance, and improvements. With a community of 300,000 local service businesses, they combine personalized guidance and AI tools to serve homeowners across the U.S.
Build and iterate on workflows, integrations, and automations that improve day-to-day efficiency.
Partner with engineers to scope requirements, write technical specs, and prioritize tooling work.
Identify gaps in tooling, troubleshoot issues, and ensure systems perform reliably.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff, providing essential care across the U.S. Founded in 2016, the remote-first team of over 1,000 is a top Y-Combinator company and has been profitable since 2022.
Own the core cashback process and ensure millions of users get rewarded accurately.
Analyse transaction data, build dashboards, and spot silent breakages before they erode trust.
Design merchant setups and fix issues using AI, internal tools, and outsourced teams.
Joko is an AI shopping app helping consumers save money with cashback, coupons, and price alerts. Founded in Paris, it's a certified B Corp with 120+ talents across Paris, Barcelona, and New York, scaling globally after reaching profitability.
Own end-to-end Zendesk platform administration, governance, and continuous improvement.
Lead AI-enabled automation initiatives to streamline service delivery and improve efficiency.
Partner with stakeholders to optimize workflows, knowledge management, and user experience.
The Wisconsin Foundation and Alumni Association (WFAA) is the private fundraising and alumni relations organization for the University of Wisconsin-Madison. They foster a culture that is inspiring, creative, and respectful, offering competitive pay and an outstanding benefits program.
Lead AI-driven workflow automation to reduce manual fraud operations effort.
Deliver investigative insights and proactive detection through data analysis.
Build operational dashboards to track KPIs and replace manual reporting.
Koalafi provides flexible lease-to-own financing for non-prime consumers through retailers. With over 200 teammates, they foster a culture of innovation, trust, and ownership.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.
Work the comp question queue hands-on, diagnose and resolve issues, and route complex cases to Systems, Analytics, or Accounting.
Run the monthly turnover for sales comp trackers, including building months, refreshing rosters, and QAing formulas.
Investigate Salesforce data issues that break comp credit, using AI and SQL to speed up root cause analysis.
Brightwheel is the largest, fastest growing platform in early education, trusted by millions of educators and families. It is a three-time Cloud 100 company backed by top investors, with a distributed, customer-focused team working across US time zones.
Partner with team leaders to audit and redesign internal knowledge sources across Notion, Slack, Google Drive, and GitHub.
Build AI automations that keep content current by assigning ownership, flagging outdated info, and triggering reviews.
Own the information flow for onboarding and internal communication, including All Hands and the newsletter.
Apify operates the largest marketplace of tools for AI, offering thousands of web automation Actors for real-time data, lead generation, and app integration. The company emphasizes autonomy, flexible work, and a playful office culture with team events, learning opportunities, and perks like free lunches and unlimited AI access.
Own complex customer finance escalations end-to-end, coordinating cross-functional teams and executive communications.
Drive systemic improvements by analyzing escalation themes, leading process improvements, and coaching frontline teams.
Champion Samsara's cultural principles and measure success through reduced resolution time, improved CSAT, and SLA adherence.
Samsara provides a Connected Operations Cloud platform that helps physical operations industries harness IoT data for safety, efficiency, and sustainability. It is a recently public company with a high-growth, customer-centric culture and a focus on long-term impact.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Act as the subject matter expert on data reporting, creating and optimizing reports to help clients understand key metrics like ADR, RevPAR, and occupancy.
Analyze data discrepancies, troubleshoot reporting issues, and provide coaching to customers on data interpretation to drive revenue growth.
Collaborate with internal teams to enhance reporting tools and improve data accessibility for hoteliers.
Cloudbeds is a hospitality technology company that provides a unified platform for property management, processing billions in bookings annually. With over 650 employees across 40+ countries, we are a diverse, remote-first team dedicated to transforming the hospitality industry through innovative, AI-powered solutions.
Design and deploy AI-powered automations using GPT, Claude, Zapier, Make, and APIs to eliminate repetitive work.
Build and maintain Power BI dashboards and SQL/Python data pipelines for reliable business insights.
Ensure data integrity and document all systems, workflows, and processes for scalability and team adoption.
Cloud Accountant Staffing provides specialized staffing solutions for accounting firms, focusing on remote talent. They emphasize a culture of ownership, continuous learning, and innovation, with a small but dedicated team.
Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.
Lead a team supporting GDS administration, configuration, automation, and day-to-day operations of travel technology platforms.
Develop and optimize GDS scripts, macros, and automation tools to improve agent productivity and transaction efficiency.
Serve as primary escalation point for complex GDS, automation, and configuration issues while managing queues and workflows.
ALTOUR is a global corporate travel management leader and division of Internova Travel Group. With 1,000+ team members across 80+ countries, it empowers a collaborative, innovative culture.
Own and improve customer support platforms including Zendesk and Vitally.
Build automations, integrations, and AI-enabled workflows to reduce manual work.
Partner with cross-functional teams to scope, test, and maintain scalable solutions.
The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.