Build and lead world-class Voice of Customer programs, including NPS, CSAT, and CES, using AI to drive continuous, real-time customer sentiment analysis.
Derive rich insights from quantitative and qualitative data to uncover key drivers, trends, and business impact, and facilitate cross-functional action planning.
Champion a customer-centric culture by acting as a data-driven storyteller and thought leader, evaluating and piloting AI tools for customer intelligence.
Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability. The company is a publicly traded firm with a global team and a culture focused on customer success, growth, and innovation.
Develop client communication standards and partner with Sales, Marketing, and CX leadership.
Build client health, satisfaction, and churn models using Salesforce and Pardot.
Create executive dashboards and drive operational efficiency improvements.
Doxim helps organizations transform critical communications through innovative technology and secure omnichannel solutions. With over 1,500 clients and a culture that encourages growth and meaningful challenges, they empower employees to shape the future of customer communications.
Own the health, success, and growth of your customer portfolio including onboarding, adoption, retention, expansion, and advocacy.
Analyze account health, identify risk, and create data-informed success plans aligning with customer ROI.
Build strong, multithreaded relationships with technical and business stakeholders, including execs.
Tiger Data, formerly Timescale, empowers developers and businesses with the fastest PostgreSQL platform for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, it is a remote-first team committed to direct communication, accountability, and collaborative excellence.
Serve as primary administrator and technical owner of Gainsight CS, configuring and maintaining objects, fields, health scores, CTAs, and automation.
Build and manage Journey Orchestrator programs, rules engine configurations, and automated customer health signals.
Partner with Customer Success leadership to translate lifecycle strategies into scalable workflows and ensure platform governance.
Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. The company values hands-on technical expertise and operational excellence in a collaborative environment.
Design and optimize end-to-end customer journeys across complex support experiences, with an initial emphasis on warranty replacements.
Lead root-cause analysis of recurring operational issues by combining data from support platforms, transactional systems, and logistics.
Define and monitor KPIs, dashboards, and experimentation plans that measure customer effort, operational efficiency, quality, and risk.
Oura is a health technology company that designs and manufactures the Oura Ring, a wearable device for sleep and activity tracking. The company emphasizes employee well-being and innovation in a supportive culture.
Own the relationship with key stakeholders including executive sponsors for value amplification.
Own retention and renewal outcomes by proactively managing health and risk.
Drive growth by identifying expansion signals and building business-value cases.
Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.
Own and continuously improve the Customer Success technology infrastructure supporting AI-driven customer journeys, intelligent CTAs, and scalable execution.
Design, standardize, and maintain Customer Success playbooks covering lifecycle motions, expansion opportunities, and risk interventions.
Leverage AI and automation capabilities to simplify processes and scale operations across customer cohorts.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. They partner with companies to manage applications and ensure fair reviews, focusing on efficiency and objectivity in hiring.
Collaborate with the Business Owner and Project Manager to prioritize requirements and define the roadmap for release packages.
Analyze and document business requirements for the Consumer Experience Operation, focusing on channels such as Contact Us, Email, Chat, WhatsApp, Social Listening, and Phone/IVR.
Support the migration of the current Core CRM to Salesforce Service Cloud within the first 12-18 months.
CI&T helps large enterprises transform AI potential into business impact with AI deployment and tech-integrated solutions. They have 8,000 employees across 25 countries, collaborating to build solutions with real impact.
Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
Lead the design, execution, and analysis of A/B experiments on new and existing features to inform product and business strategies
Identify opportunities to automate manual processes and optimize operational efficiency
Jerry.ai is building the first super app to make car ownership affordable and accessible, covering insurance, buying, selling, repairs, and more. With over 5 million customers, $240 million in funding, and a team of 225 across 6 countries, Jerry offers a talent-dense, data-driven culture focused on growth and innovation.
Own complex escalations for strategic accounts end-to-end.
Investigate with internal tooling before contacting the customer.
Diagnose live issues by querying underlying data stores.
Backstory helps companies understand the state of their revenue business by answering questions that span customer interactions, sales activity, pipeline health, and deal execution. They are a well-funded startup backed by Y Combinator and top investors, with a culture that values ownership and autonomy.
Mine CRM, product usage, and intent data to identify new segments and expansion opportunities, then build and maintain prospecting lists for SDR and paid media campaigns.
Connect marketing activity to pipeline by building attribution frameworks, automating multi-channel workflows, and analyzing campaign performance to prove ROI.
Partner with Customer Marketing and Account Management to develop cross-sell and upsell playbooks, retention campaigns, and prioritized account lists using product usage and behavioral data.
Ocrolus provides an AI workflow and analytics platform that helps lenders automate borrower evaluation and make faster, more accurate lending decisions. As a remote-first company with over 400 customers and processing nearly one million credit applications monthly, the culture is built on empathy, curiosity, humility, and ownership.
Drive adoption, value realization, and renewal by partnering with customers to transition to high-volume production using AI-native data tools.
Monitor technical health and risk by tracking adoption metrics and identifying early signs of friction to prevent churn.
Deliver consultative value reviews during QBRs, translating technical complexity into business outcomes for executives.
Prophecy is the leader in AI-native data preparation and analysis, helping enterprises turn data chaos into reliable insights. The company fosters a diverse and inclusive culture where employees can excel and have ownership over their projects.
Design and improve end-to-end member journeys for complex support experiences, focusing on warranty replacements and operational pain points.
Lead root-cause analysis on recurring issues, define KPIs and dashboards, and convert findings into actionable recommendations.
Manage cross-functional improvement initiatives from problem definition to rollout, including stakeholder alignment and documentation.
Oura empowers individuals to improve their health using the Oura Ring and app. It is a fast-growing company that values employee well-being and provides a supportive culture.
Own Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot.
Own Partnership Operations including process instrumentation, pipeline reporting, and recurring GTM support.
Maintain key metrics (renewal, retention, upsells, GDR, NDR) and documentation for processes.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors like Accel, Elevation, and Blume Ventures, we've raised $31.8M and are trusted by over 4,000 organizations across 75 countries.
Own the entire customer experience for your product line, solving problems and pushing the business to improve.
Gather data, identify patterns, and collaborate to prevent systemic issues before they arise.
Act as the category authority, understanding products, complaints, and edge cases to elevate service.
Quince is a direct-to-consumer brand that makes high-quality essentials at low prices through a manufacturer-to-consumer model. It is a fast-growing startup with a culture built by builders, emphasizing speed, technology, and challenging conventional thinking.
Manage a portfolio of enterprise strategic customers as the primary relationship manager and trusted advisor.
Drive product adoption, optimize operational workflows, and demonstrate measurable business outcomes.
Collaborate cross-functionally with Sales, Product, and Engineering to ensure retention and identify expansion opportunities.
The hiring company is a SaaS platform serving enterprise customers in healthcare and related industries. It prioritizes strategic customer relationships and data-driven growth, with a focus on retention and expansion.
Own the success of Prospyr's largest enterprise customers by driving adoption, retention, and expansion.
Build deep relationships with customer stakeholders and serve as the primary point of contact for strategic accounts.
Proactively identify risks and opportunities, collaborating with internal teams to ensure customer value and growth.
Prospyr provides a comprehensive platform for healthcare and medical aesthetics practices to manage their operations. The company is a growing SaaS organization with a focus on customer success and innovation.
Ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
Deeply understand the Samsara platform and explain its capabilities to businesses across various industries.
Drive business transformation by leading strategic customer engagements and orchestrating product consultation workshops.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. It is a publicly-traded hyper-growth company that values customer success and innovation.
Lead: Own ambiguous problems, design analysis frameworks, and enforce data integrity within your domain.
Execution: Deliver high-impact projects, balancing trade-offs to maximize business value.
Analytical Rigor: Apply advanced statistical methods and AI-driven anomaly detection to uncover opportunities.
Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses. We support over 500,000 small businesses nationwide and build a workplace that reflects the people we serve.
Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion.
Lead onboarding calls and dashboard workshops to get new customers to first value fast, and monitor account health to catch churn risk early.
Build content and engagement strategies tied to customer goals, run regular business reviews, and identify expansion opportunities.
Storyly is an AI-powered content experience platform that gives brands social content experiences on their apps and websites. It is trusted by over 400 brands across 40+ countries and has teams in New York, London, Amsterdam, Zurich, Buenos Aires, and Istanbul.