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New Customer Experience Category Specialist

Quince
$26–$26/hr
US

  • Own the entire customer experience for your product line, solving problems and pushing the business to improve.
  • Gather data, identify patterns, and collaborate to prevent systemic issues before they arise.
  • Act as the category authority, understanding products, complaints, and edge cases to elevate service.

Customer Service Data Analysis Product Knowledge Operations Strategy
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Senior Customer Experience Specialist

Quince
$26–$26/hr
US

  • Own escalated customer cases and become a category authority driving operational excellence.
  • Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
  • Model exceptional communication across all channels to set standards for clarity and empathy.

Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.

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