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See allAbout the Role:
- You're a hybrid of customer service specialist, product owner, and operations strategist.
- You handle omni-channel interactions including phone, SMS/chat, and email.
- You notice patterns, gather data, and think about why problems happen, not just fixing today's customer.
Qualifications:
- 3+ years of client-facing omni-channel customer experience (retail, e-commerce, SaaS, hospitality).
- Consistent top performer, curious, comfortable with ambiguity, and coachable.
- Understand luxury and quality, and can work independently yet collaboratively.
What Success Looks Like:
- High customer satisfaction, quick response times, rare mistakes, and high volume without cutting corners.
- Within 90 days, you've identified one systemic way to prevent customer problems.
- You own your category and drive improvements proactively.
Why Quince:
- Join a mission-driven team reshaping retail with a sustainable, accessible future.
- Work alongside talented colleagues, tackle meaningful challenges, and contribute to building a better way.
Quince
Quince is a direct-to-consumer brand that makes high-quality essentials at low prices through a manufacturer-to-consumer model. It is a fast-growing startup with a culture built by builders, emphasizing speed, technology, and challenging conventional thinking.