CX Business Intelligence Analyst

Gusto

Remote regions

US

Salary range

$111,160–$168,419/yr

Benefits

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Role Overview:

  • Build the data pipelines, models, and dashboards that make CX data trustworthy and self-serve.
  • Answer causal questions about what actually moves customer outcomes.

What You’ll Do:

  • Lead ambiguous problems, design measurement frameworks, and enforce data integrity.
  • Partner with CX leaders, data science, and engineering to align on strategy.
  • Develop and scale reporting using DBT, Snowflake, and Streamlit.

What We’re Looking For:

  • 3+ years in Data Analytics, Data Engineering, or Data Governance.
  • Strong SQL and Python proficiency, experience with Snowflake.
  • Demonstrated experience with AI-assisted analytics outputs and governance.

Gusto

Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses. We support over 500,000 small businesses nationwide and build a workplace that reflects the people we serve.

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