Act as the primary point of contact for customer support escalations, driving timely resolution and maintaining trust with customers.
Manage high-priority incidents and communications with customers and executive teams during critical product issues.
Analyze escalation trends, conduct post-mortems, and implement improvements to prevent future incidents.
Ping Identity provides an intelligent cloud identity platform that lets people securely and seamlessly shop, work, bank, and interact. Serving more than half of the Fortune 100, they maintain a global team that champions individuality, digital freedom, and a culture of respect and inclusion.
Investigate, manage, and resolve escalated customer complaints in line with regulatory requirements.
Work across onshore and offshore teams to ensure fair outcomes and meet service standards.
Support frontline teams to improve first point resolution and identify process improvements.
Block is a technology company that builds products to increase access to the global economy, with brands like Square, Cash App, and Afterpay. It is a large publicly traded company that values inclusion and economic empowerment across all teams.
Partner with Legal, Finance, and CX teams to drive systemic improvements and executive-ready communication.
Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the world's largest home furnishings manufacturer and a top North American brand. The team is fast-moving, collaborative, and privately held, combining tech-company energy with industry-leader stability.
Own complex customer finance escalations end-to-end, coordinating cross-functional teams and executive communications.
Drive systemic improvements by analyzing escalation themes, leading process improvements, and coaching frontline teams.
Champion Samsara's cultural principles and measure success through reduced resolution time, improved CSAT, and SLA adherence.
Samsara provides a Connected Operations Cloud platform that helps physical operations industries harness IoT data for safety, efficiency, and sustainability. It is a recently public company with a high-growth, customer-centric culture and a focus on long-term impact.
Serve as strategic owner of global strategic accounts, maintaining executive relationships and coordinating with implementation and sales teams.
Lead account planning, conduct executive business reviews, and monitor product usage to drive adoption and mitigate risks.
Partner with sales to uncover expansion opportunities and advocate for customer needs internally with product and engineering teams.
Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. With nearly $200M raised, it is one of the top-funded hotel technology companies worldwide, recognized as a Deloitte Technology Fast 500 and Inc. 5000 fastest-growing company, with a culture valuing rigor, velocity, and real ownership.
Personally own complex client escalations, including scheduling issues, billing concerns, clinician transitions, and service complaints.
Coach a distributed Client Experience team on de-escalation, service recovery, and knowing when to go beyond standard procedures.
Partner with Clinical and Operations teams to improve workflows and ensure families experience smooth transitions throughout care.
Emora Health is a rapidly growing, venture-backed virtual behavioral health company that delivers mental health care to kids, teens, and young adults. The company is on a mission to close the access gap in youth mental health and seeks ambitious, passionate team members.
Manage complex travel, expenses, and special events for your executives.
Partner with executives to understand priorities and manage complex calendars.
Drive accountability for team initiatives and plan end-to-end offsites.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.
Own resolution of escalated, high-severity customer issues with clear communication.
Lead root-cause analysis and corrective actions to reduce recurring technical problems.
Coach support engineers and improve diagnostic standards and playbooks.
Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.
Oversees day-to-day operations of the Conflicts Department, ensuring timely and accurate completion of conflicts requests.
Directly supervises Conflicts Supervisor and staff, including coaching, mentoring, and performance management.
Partners with Conflicts Attorneys and Firm leadership on complex conflicts matters and operational initiatives.
Lewis Brisbois is a full-service AmLaw 100 firm providing a wide range of legal services. The firm offers a collaborative team environment with excellent opportunities for growth and advancement.
Manage the CEO's calendar, international travel, and meeting logistics.
Facilitate communications with leadership, investors, and external partners.
Provide proactive administrative support and handle confidential matters.
A fast-growing, technology-driven hospitality business in the travel sector. It fosters a dynamic, high-pressure environment with meaningful impact and international collaboration.
Schedule appointments, plan meetings, and maintain complex calendars while working through scheduling roadblocks.
Draft and prepare routine and advanced correspondence, including emails, presentations, and reports.
Arrange travel, manage leadership expenses, and support new hire onboarding processes.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow. We help 85% of the Fortune 500 work smarter, faster, and better, and we're building an AI-native culture where technology and talent are unstoppable together.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Manage the EVP Global Delivery's calendar, scheduling meetings across time zones and arranging all travel.
Coordinate information flow between delivery teams, leadership, and clients to keep priorities aligned.
Prepare materials for Board and Executive meetings, track commitments, and handle sensitive information with confidentiality.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. Retaining nearly 1000 full-time professionals across over 25 countries, it values a culture of 'Relentless Performance' with a 99% project success rate.
Oversee service quality, client communication, and delivery for conflicts managed services clients.
Lead and develop engagement managers and supervisors, including hiring, coaching, and performance management.
Drive modernization of conflicts processes using Intapp Conflicts, automation, and data-driven improvements.
Harbor provides expert services across strategy, legal technology, operations, and intelligence for law firms and corporations. With over 900 professionals, Harbor fosters a culture of deep knowledge, collaboration, and a commitment to shaping the future of the legal industry.
Own strategic direction for high-value enterprise customers, building trusted relationships and driving measurable value.
Use data-driven insights to evaluate performance and develop strategic recommendations.
Lead resolution of complex challenges and escalations with cross-functional stakeholders.
HackerOne is a global leader in Continuous Threat Exposure Management, uniting agentic AI with the world's largest community of security researchers. With around 1,000 employees, we foster an inclusive, customer-obsessed culture that values transparency, collaboration, and innovation.