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About the Role:
- This is a hands-on player-coach role, not a traditional management position.
- You'll personally handle the most challenging client situations and lead by example.
- Your work will directly impact retention and growth by turning difficult interactions into trust-building moments.
What You'll Do:
- Own complex escalations across scheduling, billing, clinician transitions, and service complaints.
- Coach and support a distributed Client Experience team in de-escalation, service recovery, and sound judgment.
- Partner with Clinical and Operations teams to improve workflows and elevate the client experience.
Who You Are:
- An exceptional communicator who can turn frustration into confidence.
- Customer-obsessed, calm under pressure, and comfortable using good judgment beyond scripts.
- Energized by solving problems yourself and helping others improve.
Emora Health
Emora Health is a rapidly growing, venture-backed virtual behavioral health company that delivers mental health care to kids, teens, and young adults. The company is on a mission to close the access gap in youth mental health and seeks ambitious, passionate team members.