Customer Retention Specialist

Role:

• Own retention for high-risk or high-value accounts: review health signals, prioritize by risk and revenue exposure, and reach out proactively.
• Build account-specific save plans with clear actions, owners, and follow-up dates.
• Serve as the escalation point for complex or sensitive cancellation risk.

Requirements:

• 3–5+ years in Customer Success, Account Management, Retention, or a related B2B customer-facing function.
• Strong de-escalation, negotiation, and consultative communication skills.
• Experience coaching or training customer-facing teammates.

Benefits:

• 401k, Medical, Vision, Dental.
• A fast, low-bureaucracy team where your work has direct, visible impact.
• No six layers between you and the outcome.