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About the Role:
- Support patients and advocates via phone, email, and chat.
- Help new clients navigate their first experiences with Solace.
- Work across three shifts (5 AM–2 PM PT, 7 AM–4 PM PT, or 9 AM–6 PM PT).
What You'll Do:
- Learn Solace systems and tools to provide excellent support.
- Track and share feedback to drive continuous improvement.
- Build strong relationships and resolve issues to complete satisfaction.
What We're Looking For:
- Empathetic, detail-oriented, and comfortable with tough conversations.
- Natural troubleshooters who thrive in fast-paced environments.
- Team players with a "get it done" mentality, based in the U.S.
Solace Health
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.