Patient Support Specialist
Remote regions
CanadaBenefits
3w PTO
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About the Role:
- You'll be the key point of contact for Felix patients, providing warm, personalized support.
- You'll handle high-volume conversations through chat and email.
What You'll Do:
- Guide patients through onboarding and answer questions on pricing, process, and product.
- Work alongside AI tools to spot and improve response quality.
Who You Are:
- You communicate with precision and warmth and thrive in fast-moving environments.
- You're a self-directed problem solver with experience in customer-facing roles or telehealth.
Felix
Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, it fosters an early-stage, mission-driven culture with a collaborative and high-performing team.