Senior escalation point for complex, high-impact customer issues.
Individual contributor with technical leadership responsibilities and no direct reports.

What You'll Do:

Resolve escalated issues while balancing speed, quality, and customer impact.
Partner with Engineering and Product Management to reduce recurring issues.
Develop technical capability and support playbooks across the team.

What We're Looking For:

5+ years supporting complex technical issues in enterprise software.
Strong incident management, root-cause analysis, and coaching skills.
Ability to explain complex issues to technical and non-technical audiences.

Benefits:

Generous time off, healthcare, and retirement benefits.
Volunteer opportunities, recognition, and employee resource groups.
Remote work based in the United Kingdom with occasional travel.

Magnet Forensics

Magnet Forensics is a global leader in digital investigative software that helps law enforcement and organizations acquire, analyze, and share digital evidence. The company serves thousands of customers globally and fosters a culture of learning, innovation, and integrity with employees around the world.

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