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Role Definition & Impact:
- Own the customer post-incident experience across Front-End or APM products.
- Collaborate across teams to solve complex technical problems.
Core Expectations:
- Resolve customer issues with empathy and partner with engineering on advanced cases.
- Advance skills through training and exposure to new features.
Must-Have Requirements:
- Passion for helping customers and analytical troubleshooting skills.
- Solid front-end knowledge or expertise in Java, .NET, PHP, or Python.
New Relic
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.