Technical Support Specialist

Key Responsibilities:

• Investigate and resolve customer technical issues efficiently through multiple support channels.
• Use browser diagnostic tools, logs, and AI-assisted systems to research and validate findings.
• Escalate unresolved issues with clear problem statements and evidence.

What We're Looking For:

• Two years of technical customer-service experience, preferably in a SaaS environment.
• Strong critical-thinking, troubleshooting, and communication skills.
• Willingness to learn Higher Logic's product suite and web technologies.

About the Role:

• Customer-facing position supporting businesses from small to enterprise scale.
• Part of a data-driven engagement platform serving organizations worldwide.
• Focus on exceptional customer service and continuous development of technical skills.