Source Job

Europe

  • Own Customer Operations as a full product and business domain, accountable for outcomes, P&L, and priorities.
  • Move fast with minimal red tape, testing ideas quickly and owning the path to the outcome.
  • Work closely with engineering on operational systems that improve fulfillment and reduce incidents.

Product Management Operations Data Analysis P&L Management

20 jobs similar to Senior Product Manager, Customer Operations

Jobs ranked by similarity.

Canada

  • Build and manage product operating rhythms, including planning cycles, product reviews, and recurring updates.
  • Own roadmap management, goal-setting, and performance tracking with measurable objectives.
  • Strengthen customer insights and develop product management capabilities through training and tooling.

The company is an engineering-led organization focused on developer tools and AI infrastructure. It is building a growing product organization and values practical systems, collaboration, and AI-driven workflows.

$100,000–$110,000/yr
Global

  • Own the systems behind customer support: knowledge base, training, QA, and data.
  • Partner with BPO leadership and AI Lead to improve agent performance and customer satisfaction.
  • Analyze CSAT, NPS, QA, FCR, and AHT data to drive workflow and knowledge fixes.

Grüns makes comprehensive nutrition gummies formulated from 60 nutrient-dense whole-food ingredients. The company is a fast-scaling, fully remote team that values high standards, ownership, and work-life balance.

$110,000–$160,000/yr
US

  • Serve as a strategic thought partner to an assigned Product leader and team, tackling high-priority business challenges.
  • Drive cross-functional outcomes across the product development lifecycle, from discovery to go-to-market.
  • Use AI tools to accelerate research and analysis, and help product teams adopt AI in their work.

Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.

US

  • Own the CX operating cadence, program artifacts, and engineering cycle planning.
  • Route and triage inbound tickets, enforce SLAs, and report on queue health.
  • Deliver L1 support and administer the support platform with AI-powered workflows.

Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.

Ukraine

  • Automate product operations by turning manual planning, reporting, and release coordination into trusted AI agents and workflows.
  • Prototype with Claude Code, Salesforce, Slack, Notion, Shortcut, Google Workspace, and internal data tools before handing to engineering.
  • Run product cadence, bring automation to client-facing tools, and teach others across Product, Sales, Finance, and Operations to build.

Simulmedia leads data-driven TV advertising, with TV+ for planning, buying, and measuring across linear and streaming. Their team spans Ukraine and the US, offering hybrid/remote work and an AI-first culture.

India

  • Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
  • Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
  • Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.

The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.

Europe

  • Own the Payments & Finance product domain, accountable for credit lines, financial exposure, risk, and complex payment flows across the Stays business.
  • Move fast with little red tape: test ideas quickly, define success, and decide with your team what to prioritize, build, and trade off.
  • Tackle hard financial infrastructure problems—ledgers, risk management, and partner-specific payment requirements—as transaction volumes scale toward €10B.

Nuitée builds API-first infrastructure for the global travel industry, enabling seamless connectivity between hotels, OTAs, fintechs, and super-apps. The company has grown into a global provider trusted by industry leaders, backed by Accel and investors from Booking.com, Stripe, and Shopify, with a startup culture that values speed and autonomy.

$139,200–$235,200/yr
US Unlimited PTO

  • Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to engineering priorities.
  • Improve both internal operational tools and the customer-facing console for GitLab Dedicated, including upgrades, maintenance, and infrastructure configuration.
  • Talk directly with customers to understand their needs, explain product decisions, and shape the roadmap with a strong user experience perspective.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and accelerate digital transformation. Trusted by more than 50 million registered users and over 50% of the Fortune 100, GitLab fosters a high-performance, values-driven culture that embraces AI as a core productivity multiplier.

$90,000–$110,000/yr
US 4w PTO

  • Own Marketplace campaigns from booking to delivery across verticals, seasonal, and self-serve campaigns.
  • Build campaigns in internal CMS and Braze, including collection pages, entry points, and A/B test setups.
  • Monitor pacing, flag risks early, and run post-campaign reviews to continuously improve.

Propel builds technology that strengthens the social safety net, helping 5M+ Americans manage benefits like SNAP. It's a high-growth, for-profit startup with a fun, caring, remote-friendly culture.

$135,000–$150,000/yr
US

  • Own and modernize Product's SDLC, tooling, analytics, and operating cadence.
  • Lead AI adoption across the product team, designing AI-enabled workflows and measuring gains.
  • Partner with Product Marketing, Operations, and customer-facing teams to ensure launch readiness and clean feedback loops.

Lone Wolf Technologies is a B2B SaaS company providing software solutions for the real estate industry. It operates in a multi-product portfolio with a PE-backed, collaborative culture focused on product operations and AI adoption.

Philippines Africa

  • Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
  • Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
  • Analyze customer feedback and metrics to drive continuous improvement.

Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.

$155,000–$170,000/yr
US

  • Own the host (supply) side of the marketplace, spanning onboarding, activation, listing quality, and host tools.
  • Turn host insights, data, and marketplace knowledge into creative solutions that balance host needs and guest experience.
  • Own business outcomes end-to-end, from defining metrics to driving execution with cross-functional teams.

Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted and backing from GV and Foundation Capital, it is a remote-first company that values inclusion, cross-functional collaboration, and a healthy team culture.

$120,000–$160,000/yr
Global

  • Manage product intake and readiness from request through discovery, planning, delivery, and launch.
  • Coordinate hiring for Product roles, keeping candidates informed and interviewers prepared.
  • Build dashboards and reporting for evidence-based decisions on product health metrics.

Playlab is a tech non-profit helping educators and students become critical consumers and creators of AI through open-source, community-driven tools. With over 100,000 educators publishing apps, we are a growing, mission-driven team focused on equity and creativity in education.

Global

  • Own the product strategy and roadmap across homeowner and partner-facing surfaces.
  • Drive growth, conversion, and martech experiments with analytics and cross-functional partners.
  • Lead, coach, and scale a team of PMs and designers to deliver best-in-class experiences.

Splitero is a remote-first fintech company that helps homeowners access home equity without monthly payments through an alternative to traditional financing. The company fosters a transparent, innovative, and inclusive culture with a diverse workforce and flexible benefits.

US Unlimited PTO

  • Own day-to-day business operations for FBO and HYSA deposit products, monitoring product health, risks, and operational KPIs.
  • Act as the primary operational point of contact for bank partners, processors, and cross-functional stakeholders, ensuring delivery and alignment.
  • Build and refine operational procedures across compliance, escheatment, customer support, and exception handling while solving complex operational problems.

Rocket Money is a fintech company whose mission is to meaningfully improve the financial prosperity of millions of people by helping them understand, optimize, and grow their money. The company fosters a mission-driven, collaborative culture and offers competitive benefits such as unlimited PTO, 401k matching, and learning opportunities.

US

  • Lead daily After Hours operations, managing workload, queues, service levels, staffing, and escalations.
  • Coach and develop a high-performing Account Management team, driving accountability and engagement.
  • Use data and metrics to improve workflows, efficiency, and service quality while partnering with day and international teams.

Uber Freight helps companies move goods reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight, fostering a culture of ownership, adaptability, and customer service.

$175,000–$200,000/yr
US 3w PTO

  • Own the Customer Zero program end-to-end, setting roadmap and outcomes for running Celigo on Celigo.
  • Drive internal adoption of Celigo's AI-powered platform and feed product insights back into the roadmap.
  • Be the external face of Celigo's internal use, enabling Sales and Marketing with reference stories.

Celigo is a modern Integration and Automation Platform (iPaaS) that empowers companies to integrate, automate, and optimize processes with AI-driven technology. It is a high-growth, inclusive, remote-first company known for its collaborative culture and recognition as a Gartner Customers' Choice.

$115,000–$157,000/yr
US Unlimited PTO

  • Own the annual and quarterly planning cadence and maintain the portfolio view across the Recast Platform.
  • Make customer reality an operating input by owning voice of customer infrastructure and evidence hierarchy.
  • Protect launch readiness by owning release calendar and coordination between Product Management and Product Marketing.

Recast Software empowers organizations to better manage and support users and devices. It is a rapidly growing software company with its solution used by thousands of enterprise organizations in more than 125 countries.

$156,747–$191,367/yr
Global

  • Own the product vision, strategy, and roadmap for a core short-term rental automation platform.
  • Drive measurable business outcomes through customer research, data, and experimentation.
  • Collaborate across engineering, sales, and support to deliver high-impact features end to end.

The company develops software that helps short-term rental owners and property managers automate operations and save time. It operates as a fully remote, internationally distributed team that values autonomy, trust, and measurable results.

US

  • Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
  • Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
  • Use data to spot trends, find root causes, and turn insights into clear action plans.

Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.