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About the Role:
- Own Customer Operations as a product and business domain.
- Own the P&L, outcomes, and product priorities.
What You'll Work On:
- Raise fulfillment rate and cut incident volume without growing CS headcount.
- Build tooling for faster, less manual customer support.
Who You Are:
- Experienced in owning a product end to end.
- Deep in operations and internal-tooling economics.
- Thrive on ambiguity and accountability.
Nuitée
Nuitée builds the API backbone for global travel, connecting hotels, OTAs, fintechs, and super-apps. Founded in 2017, it has grown 10x since 2022, is backed by Accel, and operates with a fast-moving culture across US and European hubs.