Receive each confirmed booking handed over by the Ticketing team and create or update the full trip record in our client management system.
Prepare invoices using FreshBooks, our billing platform, following your Team Lead's instructions, and hold them for review before sending anything to the client.
Before sending any deliverable to a client, confirm that payment has been received and correctly recorded.
Review bookings end-to-end, ensuring flight details, invoice amounts, and payments are correct.
Log and escalate any discrepancies to the QA Team Lead immediately.
Ensure every booking represents Ascend's promise to the client.
Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below regular booking sites. They have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners.
Assist with booking and confirming flights, hotels, cruises, and vacation packages
Support clients by answering travel-related questions and providing reservation updates
Review booking details for accuracy, including dates, traveler information, and payment timelines
Destination Knot is seeking organized and service-driven individuals to join their team. They provide a supportive team structure and collaboration in a flexible remote work environment.
Assist clients with hotel, resort, and package bookings.
Compare options and help travelers choose the best deals.
Process travel documents and confirmations accurately.
They are a client-focused travel agency backed by an award-winning host agency with more than 70 years in the industry. They specialize in leisure travel—from weekend escapes to luxury getaways.
Coordinate and confirm travel reservations for clients.
Communicate professionally with clients regarding itinerary updates and travel requirements.
Collaborate with team members to ensure smooth booking processes
Destination Knot is a travel company, assisting clients with booking and confirming travel arrangements. They value providing comprehensive training and ongoing support.
Consult with clients to understand travel preferences and experience expectations
Research and coordinate luxury resorts, premium cruise lines, and customized vacation packages
Manage the reservation and confirmation process with precision
Destination Knot is a travel company focused on high-end travel planning and delivering exceptional client experiences. They foster a collaborative and service-driven team culture.
Respond to client inquiries regarding vacation options and travel details
Assist with booking support for flights, hotels, cruises, and vacation packages
Deliver high-quality customer service with professionalism and care
They connect travelers with personalized vacation support. The company values a supportive and collaborative team culture, providing comprehensive training for career growth.
Respond to client inquiries regarding travel options and reservations.
Assist with booking and confirming flights, hotels, cruises, and vacation packages.
Maintain accurate client records and documentation.
Destination Knot's Travel Customer Service Representatives assist clients with travel inquiries, reservation support, and coordinating vacation details. They have a supportive and collaborative team culture.
You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy.
You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional.
This is an individual contributor role and your work directly determines the quality of their experience.
Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. They combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp. They have grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd their revenue year-over-year.
Consult with clients to understand their travel preferences, goals, and budget
Research and recommend destinations, accommodations, and itineraries
Book hotels, resorts, cruises, transportation, and excursions using online platforms
Destination Knot specializes in designing unforgettable vacations tailored to clients' unique interests, needs, and budgets. Their commitment to excellent service, attention to detail, and expert guidance has helped them become a trusted name in vacation planning.
Assist clients in booking travel arrangements including flights, hotels, cruises, resorts, and vacation packages
Provide tailored travel recommendations based on each clients needs and preferences
Manage all booking logistics through online platforms and maintain accurate client records
Destination Knot is a full-service travel planning company that helps individuals, couples, families, and groups book unforgettable vacation experiences. From all-inclusive resorts and cruises to personalized itineraries, they’re committed to delivering exceptional service and seamless planning from beginning to end.
Assist clients with booking and confirming flights, hotels, cruises, and vacation packages
Respond to travel-related questions and provide reservation updates
Review booking details for accuracy, including dates, traveler information, and accommodations
They are seeking dependable and service-driven individuals to join their team in customer service. They offer structured training and ongoing support to help you succeed in a remote environment.