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Role:
- Own complex service resolutions for Mid-Market customers in a phone-heavy environment.
- Balance frontline support and vendor accountability to drive operational results.
Duties:
- Troubleshoot post-implementation issues, manage ticket quality, and proactively handle queues.
- Coordinate with haulers and internal teams, enforcing SLAs and securing same-day recoveries.
You:
- Bring 3–5+ years in logistics, B2B customer service, or high-volume escalations.
- Are assertive, data-driven, and skilled at de-escalation and vendor influence.
RoadRunner
RoadRunner accelerates the road to Zero Waste by delivering tech-enabled waste and recycling services for businesses nationwide. Founded in 2014, it serves thousands of customer locations and fosters a people-first culture, recognized by workplace awards and strong employee reviews.