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Centralized Logistics & Fulfillment:
- Own recurring workflows: TRFs, courier scheduling, PHI dispatch.
- Liaise with Logistics and external partners like BioTouch.
- Manage collateral and kit inventory to prevent stockouts.
SLA Compliance & Reporting:
- Ensure 100% SLA adherence for shipping deadlines.
- Post daily status reports in Slack.
- Anchor operations during field absences.
Strategic Onsite Event Support:
- Deploy to high-risk events for on-ground support.
- Evaluate clinic kit flow and courier handoffs.
- Optimize workflows and maintain participant quality.
GRAIL
GRAIL is a healthcare company focused on early cancer detection through innovative blood testing. They operate with a remote-first, collaborative culture, emphasizing operational excellence and teamwork.