This role will partner closely with Product, Brand, and cross-functional teams to ensure that our US product portfolio is operationally viable and delivered with excellence across DTC and retail channels. You will be responsible for translating product strategy into executable operational plans, spanning forecasting, procurement, manufacturing, logistics, and warehousing. At the core of this role is ensuring our products are consistently available, cost-efficient, and optimized for scalable growth.
The Fulfillment Operations Manager will oversee end-to-end warehouse operations, including picking, packing, and receiving. This role is accountable for ensuring that fulfillment targets, including revenue, on-time delivery (OTD), next-day shipping, customer satisfaction, and efficiency, are consistently met or exceeded. This manager will play a critical role in implementing Lean principles across workflows to eliminate waste.
Play a critical part in managing shipping operations, from securing carrier quotes to providing real-time dispatch support. The ideal candidate is detail-oriented, excels at coordination, and is comfortable working in a fast-paced logistics environment. Request, compare, and manage shipping quotes to secure cost-effective and reliable carrier options.