Investigate and resolve all TikTok Shop UK operational issues, coordinating with vendors and partners.
Monitor violation center alerts, flagged orders, and compliance warnings daily.
Identify recurring breakdowns and work with Ops/Product on root cause solutions.

SPS Risk Monitoring & Optimization:

Monitor SPS components: cancellations, disputes, ODR, logistics, and violations.
Identify negative trends and execute corrective actions with Ops, Product, Ecom, and CX.
Implement preventative workflows to reduce SPS penalties and report weekly insights.

Escalation Ownership:

Serve as primary point for operational escalations, preparing evidence for disputes and appeals.
Provide final recommendations for high-risk or multi-layer issues.
Ensure all escalations are documented, tracked, and resolved within SLA.

Ops, Product & Logistics Communication:

Own communication loops with Tech/Ops, Product, and Logistics partners (Flexport).
Surface defect patterns, inventory issues, and fulfillment errors.
Coordinate operational updates to ensure accurate information flow to CX Social team.

Comfrt

Comfrt is a fast-growing direct-to-consumer brand dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece they create. The company fosters a supportive, creative remote culture and values community and growth.

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