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About the Role:
- Proactive oversight of logistics operations, beyond individual customer inquiries.
- Manage carrier/driver relationships and resolve escalations.
Key Responsibilities:
- Build strong relationships with carriers and drivers.
- Review data, investigate claims, and perform root cause analysis.
- Coordinate with internal teams to improve workflows.
Success Looks Like:
- Reliable relationships and timely resolution of escalations.
- Reduced recurring issues through corrective actions.
Parsel
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.