Lead daily After Hours operations, managing workload, queues, service levels, staffing, and escalations.
Coach and develop a high-performing Account Management team, driving accountability and engagement.
Use data and metrics to improve workflows, efficiency, and service quality while partnering with day and international teams.
Uber Freight helps companies move goods reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight, fostering a culture of ownership, adaptability, and customer service.
Manage a portfolio of last-mile, logistics, and warehousing client accounts, building long-term relationships.
Act as primary point of contact for staffing planning, escalations, and account strategy.
Drive retention and growth by identifying upsell opportunities and ensuring timely shift fulfillment.
WorkWhile matches hourly workers with shifts that fit their skills and lives, aiming to disrupt the $650 billion staffing market. Backed by Khosla Ventures and recognized for 10x growth, it has a mission-driven, supportive culture.
Own the day-to-day operations for 15-20 locations, ensuring site processes run smoothly, efficiently, and safely.
Design and execute process improvement projects to drive operational efficiencies and improve service quality.
Work cross-functionally with central teams to ensure customers get the best experience on every order.
DoorDash is a technology and logistics company that empowers local economies by enabling door-to-door delivery of food, goods, and more. The company is growing rapidly and offers a fast-paced, inclusive culture with comprehensive benefits and a focus on employee well-being.
Own product outcomes for Over-the-Road visibility modes, including tracking quality, ETA accuracy, and carrier coverage.
Use SQL, analytics platforms, and AI coding tools to surface insights, build prototypes, and shape the roadmap.
Partner with customers, engineering, design, and Customer Success to ship features that improve adoption and retention.
FourKites is an AI-driven supply chain visibility platform for global enterprises. It serves 1,600+ brands with a collaborative, inclusive team of curious problem solvers.
Coordinate daily with 3PF warehouse leads and the Sr. Director of 3rd Party Fulfillment on shipments to fulfillment centers.
Create and track shipments in company software and Amazon Seller Central, resolving inventory discrepancies and filing recovery cases.
Maintain tracking forms in Google Workspace and prepare accurate Excel reports to support departmental operations.
This client is a Dallas-based company selling pool products online via its own websites, Amazon, and other US marketplaces. They also operate logistics, distribution, and third-party fulfillment to support their eCommerce business.
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Own and execute recurring administrative event workflows, including TRFs, courier scheduling, and PHI dispatch.
Act as the operational liaison between Events, Logistics, and external partners to ensure SLA compliance.
Provide on-the-ground support at high-volume events and troubleshoot logistical issues in real time.
GRAIL is a healthcare company focused on early cancer detection through innovative blood testing. They operate with a remote-first, collaborative culture, emphasizing operational excellence and teamwork.
Monitor partner performance against key metrics and investigate deviations to ensure SLA adherence.
Build and maintain scorecards and dashboards for real-time and historical visibility into partner health.
Support dispute, credit, and escalation workflows with data-driven analysis and cross-functional collaboration.
Super.com is a high-growth tech company that helps maximize lives for customers and employees. We care about our people, take career progression seriously, and offer a remote-first culture.
Manage and scale ShipBob's most strategic merchant partnerships as the program lead.
Partner with fulfillment center teams to ensure SLAs, escalations, and process improvements are handled with speed and accountability.
Lead cross-functional initiatives and serve as a trusted advisor to executive stakeholders, driving growth and operational performance.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.
Use LinkedIn and other channels to identify and connect with potential logistics clients.
Build and manage a pipeline of prospects through outreach, lead generation, and appointment setting.
Maintain accurate CRM records and collaborate with operations for new client onboarding.
OurAssistants connects logistics, property management, and service-based businesses with top-tier virtual professionals. We are committed to supporting our clients' operations while creating a growth-focused, remote-friendly work environment for our team members.
Coordinate truck and multimodal shipments for customers throughout Canada and the U.S., including order processing, carrier arrangements, and shipment follow-up.
Source, qualify, and maintain relationships with third-party carriers to ensure competitive pricing, reliable service, and regulatory compliance.
Negotiate freight rates, monitor service levels and costs, and resolve transportation issues to support profitability and customer satisfaction.
Arrow Transportation Systems Inc. is an industry-leading transportation, distribution, and materials handling organization providing service-focused solutions throughout Canada and the U.S. With over 100 years in business, it combines the stability of a long-established company with an innovative, entrepreneurial culture.
Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
Drive AI and automation strategy to scale support without proportional headcount growth.
Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.
This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.
Monitor inventory for cardiac and pulmonary rehab devices, ensuring adequate stock levels across programs.
Serve as the point of contact for patients experiencing lost items, damaged items, delivery delays, or billing issues.
Investigate and resolve delivery and shipping issues in coordination with carrier partners and warehouse ops.
Carda Health is building the world's first patient-centered virtual heart and lung platform, starting with cardiac and pulmonary rehab. Backed by top investors, we are a team of clinicians, mathematicians, entrepreneurs, and engineers using technology and data to transform healthcare.
Monitor escalation queues and maintain data integrity of the platform by following up on internal requests.
Investigate platform issues through technical troubleshooting and ensure clear documentation until resolution.
Collaborate with Product Managers, Designers, and Engineers to communicate insights and improve product functionality.
Teikametrics is revolutionizing retail through its patented Artificial Retail Intelligence platform. The company provides a proprietary orchestration layer for marketplaces like Amazon, Walmart, and TikTok, and offers remote work flexibility with a focus on collaboration.
Manage pricing by uploading supplier price lists and competitor mappings into ERP and store systems.
Support product sourcing by identifying unassigned SKUs and adding new supplier partners.
Coordinate logistics and freight with carriers, track ETAs, and resolve shipping issues.
Wing is on a mission to redefine the future of work by providing companies with world-class remote teams and automated operations. It offers a supportive, inclusive, and fun culture with opportunities for growth and upskilling.
Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.
Support growth and daily performance across priority Last Mile platforms by tracking performance and identifying opportunities.
Analyze platform, campaign, and category data to build dashboards, scorecards, and insights.
Coordinate promotional, media, and merchandising initiatives with cross-functional teams to drive results.
The company is a consumer packaged goods organization focused on eCommerce and omnichannel growth across major last mile delivery platforms. It operates with a collaborative, fast-moving culture that values data-driven decision-making, ownership, and cross-functional teamwork.
Provide expert functional and techno-functional support for Oracle Transportation Management (OTM) and related logistics integrations.
Own complex incidents affecting transportation planning, execution, rates, routing, tendering, and freight settlement.
Define workarounds, coordinate with global teams, and contribute to knowledge capitalization and continuous improvement.
Everience is an international consulting group delivering AI-augmented digital services with a focus on the symbiotic relationship between humans and AI. With 4,000 employees across Europe, Africa, Asia, and America, it offers a demanding, stimulating environment for skill development through its Symbiotic Academy.
Own Enveritas' India operations end-to-end: field teams, budgets, and senior relationships.
Support country leads in Indonesia and PNG on planning, logistics, and data quality.
Manage teams, represent Enveritas to stakeholders, and shape regional strategy.
Enveritas is a sustainability verification organization working with coffee and cocoa growers to end poverty and ensure sustainable supply chains. It operates across Asia and other regions, with a fast-paced, multicultural, remote-first team culture.
Build strategic relationships with enterprise customers to drive adoption, retention, and growth.
Facilitate quarterly Executive Business Reviews to track goals, progress, and opportunities.
Identify and develop upsell opportunities while advocating for customer needs cross-departmentally.
FourKites is the leader in AI-driven supply chain transformation for global enterprises, turning supply chain data into automated action. They process over 3.2 million supply chain events daily and help 1,600+ global brands prevent disruptions and optimize performance.