Manage complex customer and operational cases to ensure efficient order movement from scheduling through final delivery or return.
Coordinate with Customer Experience, Supply Planning, Warehousing, logistics partners, and external carriers to resolve exceptions quickly.
Proactively identify recurring issues, investigate root causes, and implement practical improvements to logistics workflows.
The partner company operates in logistics and supply chain management, supporting high-volume delivery, return, and replacement operations across the US and Canada. The work environment is fully remote, with a focus on operational excellence and cross-functional collaboration.
Execute end-to-end order processing and fulfillment to ensure timely delivery of surgical assets.
Coordinate with field teams and logistics partners to maintain inventory accuracy and asset availability.
Support loaner kit program and reverse logistics to improve turnaround time and compliance.
We are a fast-growing, publicly traded medical device company that is an industry pioneer in minimally invasive sacropelvic solutions. We are mission-driven to help patients rise up and reach for the stars, with a collaborative culture focused on innovation and evidence.
Manage a portfolio of last-mile, logistics, and warehousing client accounts, building long-term relationships.
Act as primary point of contact for staffing planning, escalations, and account strategy.
Drive retention and growth by identifying upsell opportunities and ensuring timely shift fulfillment.
WorkWhile matches hourly workers with shifts that fit their skills and lives, aiming to disrupt the $650 billion staffing market. Backed by Khosla Ventures and recognized for 10x growth, it has a mission-driven, supportive culture.
Manage end-to-end supply chain for specialty medications and clinical supplies across infusion clinics.
Develop and maintain inventory processes, including ordering controls, par-level optimization, and waste reduction.
Partner with finance, pharmacy, and manufacturer relations to evaluate purchasing opportunities and contract performance.
Nira Medical is a national partnership of physician-led, patient-centered independent practices dedicated to advancing neurological care. They support practices with cutting-edge technology, clinical research, and a collaborative network, scaling their teams and services as they grow.
Conducts outreach to members, prescribers, and infusion providers to facilitate site-of-care transitions and support informed healthcare decisions.
Manages case workloads, tracks referral progress, and coordinates with internal and external stakeholders to ensure timely service delivery.
Documents activities, identifies barriers, and contributes to process improvements to enhance program effectiveness and member outcomes.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. It replaces fragmented, outdated systems with a unified claims processing architecture to drive operational efficiency for millions of Americans.
Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Coordinate supply chain from sourcing through production and fulfillment.
Manage purchase orders, customs docs, and ocean/air freight.
Proactively track shipments and resolve issues across time zones.
U.S.-based CPG and manufacturing business scaling quickly. They value direct communication, adaptability, and proactive problem-solving in a fast-paced, remote-first environment.
Provide empathetic, high-touch support to patients, answering non-clinical questions and navigating their care.
Support providers with administrative tasks in the EMR, triaging messages and resolving issues.
Coordinate with clinical, pharmacy, and insurance teams to resolve complex patient needs.
Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. With over 1,200 employees, Ro is recognized as a top workplace, fostering a culture of innovation and diversity.
Resolve complex issues impacting providers and members as a subject matter expert.
Manage a queue of assigned cases and communicate via calls, messages, and email.
Collaborate with production teams to improve the member and provider experience.
Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.
Monitor system alerts and respond promptly to issues during assigned shifts.
Follow established troubleshooting protocols and execute actions based on flowcharts.
Maintain detailed logs and escalate issues to senior engineering staff as needed.
Mainspring Energy manufactures and delivers fuel-flexible, low-emissions local power solutions that rapidly add new capacity and deliver reliable, affordable, and sustainable electric power. The company began commercial shipments of its Mainspring Linear Generators in 2020 and today has hundreds of megawatts in advanced development and field operations for leading Fortune 500 companies, data centers, and utilities.
Provides clinical support and technical expertise during surgical procedures for Neuromodulation Pain, Target Drug Delivery, and Interventional Therapies.
Educates and trains physicians, hospital staff, and patients on product features, therapies, and troubleshooting.
Manages territory inventory, tracks case coverage, and collaborates with sales leadership to achieve district goals.
Medtronic is a global leader in healthcare technology, developing innovative medical devices and therapies to alleviate pain, restore health, and extend life. With 95,000 employees across more than 150 countries, we foster a culture of belonging and lifelong learning to improve the lives of 72+ million patients each year.
Provide world-class customer support to patients and advocates via phone, email, and chat.
Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
Gather and track feedback to improve the Solace platform and client experience.
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.
Coordinate daily with 3PF warehouse leads and the Sr. Director of 3rd Party Fulfillment on shipments to fulfillment centers.
Create and track shipments in company software and Amazon Seller Central, resolving inventory discrepancies and filing recovery cases.
Maintain tracking forms in Google Workspace and prepare accurate Excel reports to support departmental operations.
This client is a Dallas-based company selling pool products online via its own websites, Amazon, and other US marketplaces. They also operate logistics, distribution, and third-party fulfillment to support their eCommerce business.
Provide warm, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Work alongside AI tools, spot gaps, and help improve how patients are supported over time.
Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, it fosters an early-stage, mission-driven culture with a collaborative and high-performing team.
Process orders for rebuildable components and cores leaving and returning to site.
Track component rebuilds and warranty claims, and follow up with suppliers for expedited delivery.
Maintain accurate records, convert requisitions to purchase orders, and collaborate with warehouse and vendors.
Dexterra Group is a publicly traded company (TSX:DXT) that creates and manages built assets and infrastructure for North American clients. Certified as a Great Place to Work, it offers a culture promoting stability, diversity, inclusion, and work-life balance.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Conduct high-volume outbound and inbound calls with patients, providers, and pharmacies to support medication adherence.
Collaborate with patients to identify and remove barriers to medication adherence, escalating clinical issues to pharmacists.
Document interactions and coordinate with providers and pharmacies to ensure prescription refills occur as scheduled.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Respond to customer questions via email and other platforms within 24 hours, fully resolving issues within 3 working days.
Manage and organize support tickets, review orders in Shopify, and coordinate with the 3PL team on fulfillment and shipping.
Advocate for customers by solving real problems, not just closing tickets, and spot recurring issues to suggest improvements.
SolarBalls is a media brand creating animated content for a young, internet-native audience. As part of Telos Media, the team is small and customer-focused, valuing genuine human interactions over rigid policies.
Manage supplier, pricing, and condition data in systems, ensuring high data quality and consistency.
Monitor contractual agreements, identify deviations early, and support resolution processes.
Analyze invoice and condition discrepancies with suppliers and wholesalers, collaborating with stakeholders for prompt solutions.
Redcare Pharmacy is Europe's leading online pharmacy, driven by dedicated teams and innovation. They foster a cooperative environment where every employee contributes to the vision "Until every human has their health."
Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.