New Member & Provider Care Specialist
Benefits
3w PTO
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About the role:
- Solve complex issues impacting providers and members.
- Act as subject matter expert and liaison between teams.
Responsibilities:
- Handle calls, messages, and email with members/providers.
- Manage queue and resolve issues within SLAs.
Qualifications:
- 1+ years in customer support, healthcare, tech.
- 1+ year escalations experience and 6+ months customer service.
Benefits:
- Medical, dental, vision, 401(k), parental leave.
- 15 days PTO, 11 holidays, sick and wellness time.
Oscar Health
Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.