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Responsibilities:
- Serve as first-contact support for members across phone and messaging.
- Resolve routine virtual-care issues within Tier 1 scope and escalate when needed.
- Document interactions clearly and maintain member confidentiality.
Required Qualifications:
- 2+ years in customer service, member support, or healthcare operations.
- Strong communication, problem-solving, and attention to detail.
- Proficiency with web-based systems and CRM software.
About Included Health:
- Included Health delivers integrated virtual care and navigation.
- We aim to raise the standard of healthcare for everyone.
Included Health
Included Health is a new kind of healthcare company delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone, offering care guidance, advocacy, and access to personalized virtual and in-person care.