Principal Merchant Success Manager
Benefits
Unlimited PTO
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Role Overview:
- Own ShipBob's most strategic merchant partnerships, blending operational fluency with executive-level relationship management.
- Act as the primary program owner for top enterprise merchants, ensuring long-term success.
What You'll Do:
- Conduct regular business reviews and lead cross-functional initiatives across operations, product, and finance.
- Develop playbooks, SOPs, and reporting frameworks to standardize program delivery.
What You'll Bring:
- 8+ years of account or program management in supply chain/logistics, with strong executive presence.
- Proficiency in Microsoft Office, reporting tools, and CRM platforms, plus ability to travel up to 25%.
Benefits:
- Medical, dental, vision, and basic life insurance.
- Flexible time off, paid holidays, sick leave, wellness days, and 401K match.
ShipBob
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.