Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Lead daily After Hours operations, managing workload, queues, service levels, staffing, and escalations.
Coach and develop a high-performing Account Management team, driving accountability and engagement.
Use data and metrics to improve workflows, efficiency, and service quality while partnering with day and international teams.
Uber Freight helps companies move goods reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight, fostering a culture of ownership, adaptability, and customer service.
Handle inbound and outbound vendor support calls and manage tickets in Jira Service Management from intake to resolution.
Investigate issues to root cause, propose clear solutions, and maintain accurate documentation in Jira and Confluence.
Triage and escalate issues appropriately while providing clear, professional communication to vendors, including non-technical users.
O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.
Own and execute recurring administrative event workflows, including TRFs, courier scheduling, and PHI dispatch.
Act as the operational liaison between Events, Logistics, and external partners to ensure SLA compliance.
Provide on-the-ground support at high-volume events and troubleshoot logistical issues in real time.
GRAIL is a healthcare company focused on early cancer detection through innovative blood testing. They operate with a remote-first, collaborative culture, emphasizing operational excellence and teamwork.
Own real-time support queue monitoring, staffing coverage, and ticket flow to prevent backlogs.
Write and maintain SOPs and Confluence documentation for support processes and best practices.
Act as the go-to SME, coach the team, handle escalations, and jump on tickets when needed.
O.R. TRAX is a healthcare SaaS company that automates vendor management and surgical scheduling for hospitals and ambulatory surgery centers. The company is fast-growing and execution-driven, supporting hundreds of hospitals with zero-hardware deployment and enterprise-scale reliability.
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Manage a portfolio of last-mile, logistics, and warehousing client accounts, building long-term relationships.
Act as primary point of contact for staffing planning, escalations, and account strategy.
Drive retention and growth by identifying upsell opportunities and ensuring timely shift fulfillment.
WorkWhile matches hourly workers with shifts that fit their skills and lives, aiming to disrupt the $650 billion staffing market. Backed by Khosla Ventures and recognized for 10x growth, it has a mission-driven, supportive culture.
Own complex customer finance escalations end-to-end, coordinating cross-functional teams and executive communications.
Drive systemic improvements by analyzing escalation themes, leading process improvements, and coaching frontline teams.
Champion Samsara's cultural principles and measure success through reduced resolution time, improved CSAT, and SLA adherence.
Samsara provides a Connected Operations Cloud platform that helps physical operations industries harness IoT data for safety, efficiency, and sustainability. It is a recently public company with a high-growth, customer-centric culture and a focus on long-term impact.
Serve as primary operational owner for assigned accounts, ensuring exceptional service and flawless order execution.
Manage order lifecycle from receipt to fulfillment, resolving exceptions with internal teams.
Build trusted customer relationships and partner with Sales to drive account growth.
Stanley 1913 designs lifestyle drinkware and accessories, including the popular Quencher series, to support active lifestyles. Part of Morgan Street Holdings, it employs over 10,000 people globally and focuses on sustainable products.
Own the product roadmap across the API, Catena Connect, dashboard, and new product lines.
Discover directly with customers and translate workflows into crisp requirements.
Define success metrics tied to outcomes, consumption, and expansion.
We are Catena Clearing, the permissioned data layer for freight, connecting 290+ telematics and ELD providers via one API. We are a fifteen-person seed-stage company running six revenue verticals with a builder-first, capital-efficient culture.
Manage service delivery and preventive maintenance scheduling for assigned customer accounts.
Coordinate customer support, invoicing, contract renewals, and account documentation.
Proactively communicate with customers and internal teams to resolve issues and strengthen partnerships.
This company provides service coordination and customer account management, ensuring reliable service delivery and customer satisfaction for assigned accounts. The workplace values collaboration, accountability, and professional development in a customer-focused environment.
Triage complex customer issues with strong judgment, escalating or connecting them to the right teams.
Act as an air traffic controller across Client Engagement, Product, and Engineering.
Turn support tickets and feedback into operational signals, process improvements, and strategic opportunities.
Assured provides large insurers with software solutions to modernize claims processing, from self-service filing to fraud detection. The company is remote, collaborative, and dynamic, tackling challenges at the intersection of digital experiences and ML-driven decision-making.
Lead customer support across email, chat, and phone, managing a team of 13+ to achieve service targets.
Drive AI and automation strategy to scale support without proportional headcount growth.
Oversee fulfillment, returns, and post-purchase performance, cross-functionally with warehouse and operations.
This company is a high-growth DTC ecommerce business focused on physical products. They operate fully remotely with a team of over 13 in customer experience and fulfillment, emphasizing automation and operational excellence.