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About the Role:
- Global point of contact for contractor support, resolving payment, verification, and access issues.
- Work independently during off-hours coverage.
Key Responsibilities:
- Own inbound tickets in Zendesk and serve as a single point of contact.
- Escalate issues and classify severity P0-P3.
Qualifications:
- Support or operations experience with global or contractor workforces.
- Proficiency with Zendesk and Discord.
What Success Looks Like:
- Meet SLA targets and keep re-escalation rates low.
- Shift repetitive ticket types to self-service or automation.
HumanSignal
HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.