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Role Overview:
- Key contact for players in a fast-paced social gaming environment.
- Deliver support across email, live chat, and social media.
What You'll Do:
- Handle multichannel inquiries and own escalated cases through resolution.
- Support high-value players, monitor SLA risks, and complete operational tasks.
- Mentor teammates and share ideas to improve customer experience.
What We're Looking For:
- Proven customer support experience with strong written communication.
- Hands-on Zendesk and ticket management skills.
- Adaptability, organization, and interest in team leadership.
Partner Company
The company operates in the social gaming and iGaming space, delivering player support in a fast-paced international environment. Its culture is collaborative and high-performing, emphasizing ownership, transparency, initiative, and continuous improvement.