Manage customer relationships and drive product adoption for SMB clients.
Partner with sales and support to ensure successful onboarding and renewals.
Track metrics like NPS and renewal rates to improve customer success.
Shopmonkey provides cloud-based software for auto-repair shops to streamline operations and improve customer experience. Trusted by over 3,500 shops and backed by top Silicon Valley VCs, the company values building a diverse, inclusive team.
Manage a portfolio of 8–12 mid-market merchants and serve as their primary operational contact.
Resolve standard fulfillment issues and escalate complex matters to the Merchant Success Manager.
Monitor merchant health, improve retention, and collaborate across teams to drive success.
The company provides e-commerce fulfillment services and technology to mid-market merchants. It fosters a fast-paced, performance-oriented culture that values ownership, continuous learning, transparency, and teamwork.
Own Marketplace campaigns from booking to delivery across verticals, seasonal, and self-serve campaigns.
Build campaigns in internal CMS and Braze, including collection pages, entry points, and A/B test setups.
Monitor pacing, flag risks early, and run post-campaign reviews to continuously improve.
Propel builds technology that strengthens the social safety net, helping 5M+ Americans manage benefits like SNAP. It's a high-growth, for-profit startup with a fun, caring, remote-friendly culture.
Oversee daily operational workflows across CRM, finance, and internal coordination to keep operations efficient.
Manage global calendars, meetings, and reporting while tracking invoices and expense records.
Mentor junior generalists, support recruitment, and research partnerships, sponsorships, and events.
The hiring partner is a globally distributed organization operating across the private markets ecosystem, focused on transforming how private markets work. Its culture emphasizes fully remote collaboration, operational excellence, and continuous improvement.
Manage and resolve complex service requests and operational issues for Mid-Market customers in a high-volume, phone-centric environment.
Ensure workflow quality, proactive ticket management, and cross-channel communication while collaborating with internal teams.
Drive vendor accountability by enforcing SLAs, coordinating hauling partners, and securing same-day recoveries under pressure.
RoadRunner accelerates the road to Zero Waste by delivering tech-enabled waste and recycling services for businesses nationwide. Founded in 2014, it serves thousands of customer locations and fosters a people-first culture, recognized by workplace awards and strong employee reviews.
Own the host-side product vision, strategy, and roadmap for the marketplace.
Drive improvements across onboarding, activation, listing quality, and host management tools using customer insights.
Partner with engineering, design, and operations to execute product initiatives end-to-end.
The company operates a two-sided marketplace that connects businesses and individuals with unique spaces for meetings, productions, and events. It is a small, collaborative, remote-first team where employees have significant ownership and influence over strategic decisions.
Own the human-in-the-loop layer of HUD's customer operations across data suppliers and buyers.
Build trust and resolve contract, onboarding, and platform blockers by working with internal owners.
Turn recurring customer issues and feedback into better processes and lightweight systems.
HUD builds reliable, fair, and open infrastructure for AI data, making data valuable for creators and trustworthy for labs. The company is a fast-growing team of ~25 researchers, engineers, and operators backed by $16M from top VCs and YC (W25).
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.
Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
Drive product adoption and identify upsell and expansion opportunities.
Act as the voice of the customer internally, resolving issues and conducting business reviews.
Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.
Respond to inbound customer calls and resolve service problems promptly.
Analyze contracts, invoices, and billing issues to address client needs and process adjustments.
Partner with internal teams and track activity in Salesforce to ensure client needs are met.
Smarsh provides digital communications compliance and intelligence solutions to regulated organizations. With over 6,500 customers and consistent growth, it has been recognized as a fastest-growing American company and a best place to work.
Serve as a hands-on ChurnZero administrator and support CX Operations initiatives.
Build and maintain scalable workflows, playbooks, and automation to support customer experience functions.
Partner with internal stakeholders to translate business requirements into system workflows and provide progress updates.
An AI-enabled performance and software platform providing customer success and experience solutions. The culture is remote and project-focused, with an emphasis on independent execution and cross-functional collaboration.
Research and identify new marketplace supplier candidates, conduct outreach, and manage early-stage relationships through qualification.
Own the end-to-end onboarding process for approved suppliers, including technical feed setup, training, and go-live milestones.
Monitor marketplace performance, maintain SOPs, and collaborate cross-functionally to resolve operational issues and improve catalog quality.
SupplyHouse.com is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004. The culture is people-first, community-driven, and empowers every team member through core values of Generosity, Respect, Innovation, Teamwork, and GRIT.
Provide timely, accurate, and empathetic support to Raya members via email.
Troubleshoot product and service issues, identify root causes, and ensure resolution with thoughtful follow-up.
Analyze support data and collaborate with leadership to improve member experience and workflows.
Raya is a private community connecting members for dating, networking, and friendship worldwide. It is a startup with a global team focused on thoughtful, high-touch member support.
Own regional marketing strategy and execution for key marketplaces across LATAM.
Manage and optimize marketplace presence, including PDPs, brand stores, and merchandising to maximize visibility and conversion.
Plan, execute, and optimize paid digital campaigns across search and display to achieve performance and efficiency goals.
WHOOP builds wearable technology that empowers members to improve performance through a deeper understanding of their bodies and daily lives. The company is expanding globally and emphasizes a diverse, inclusive culture that values character as much as experience.
Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
Contribute to knowledge management by creating documentation, playbooks, and help center content.
Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.
Lead day-to-day CX operations across U.S. and EU for Primal Harvest.
Manage internal support team, BPO vendors, and AI-enabled tools to improve retention.
Analyze customer feedback and metrics to drive continuous improvement.
Primal Harvest is a leading holistic wellness brand offering natural supplements for immunity, gut health, sleep, and joint care. Founded in 2018, the DTC company has international hubs in Miami and Cologne and focuses on transparency and customer trust.
Own the host (supply) side of the marketplace, spanning onboarding, activation, listing quality, and host tools.
Turn host insights, data, and marketplace knowledge into creative solutions that balance host needs and guest experience.
Own business outcomes end-to-end, from defining metrics to driving execution with cross-functional teams.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted and backing from GV and Foundation Capital, it is a remote-first company that values inclusion, cross-functional collaboration, and a healthy team culture.
Serve as trusted point of contact for clients across phone, email, SMS, webinars, and events, owning issues through resolution.
Lead client onboarding one-on-one and via live webinars, plus proactive outbound outreach for engagement and account maintenance.
Manage accounts receivable and payment follow-up, including sensitive collections conversations up to $10,000.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals transform their lives and businesses. It ranks among the Inc. 500 fastest-growing companies, with coaching programs, digital products, bestselling books, and major live events.
Own and resolve inbound contractor tickets in Zendesk, including payment, identity, and onboarding issues.
Serve as the single point of contact for contractors, coordinating across teams for resolution.
Monitor annotator requests on Discord and apply P0-P3 severity classification to incoming tickets.
HumanSignal is a human data partner for companies building AI models, providing real-world data creation, annotation, and delivery. They operate Label Studio, an open-source data labeling platform used by over 1 million practitioners worldwide.