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About the role:
- Relationship-oriented Customer Success Manager to drive platform adoption and business value.
- Guide customers from onboarding to expansion across enterprise accounts.
Key responsibilities:
- Lead onboarding and develop customer success plans aligned with business objectives.
- Monitor adoption and retention metrics, conduct executive business reviews.
- Identify expansion opportunities and collaborate with Product and Engineering teams.
Requirements:
- Strong interest in customer success and strategic relationship management.
- Consultative communication and analytical mindset to translate data into action.
- Ability to manage multiple customer relationships autonomously.
Benefits:
- Remote work from Brazil and professional development opportunities.
- Inclusive culture with cross-functional collaboration and career mobility.