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About the role:

  • Relationship-oriented Customer Success Manager to drive platform adoption and business value.
  • Guide customers from onboarding to expansion across enterprise accounts.

Key responsibilities:

  • Lead onboarding and develop customer success plans aligned with business objectives.
  • Monitor adoption and retention metrics, conduct executive business reviews.
  • Identify expansion opportunities and collaborate with Product and Engineering teams.

Requirements:

  • Strong interest in customer success and strategic relationship management.
  • Consultative communication and analytical mindset to translate data into action.
  • Ability to manage multiple customer relationships autonomously.

Benefits:

  • Remote work from Brazil and professional development opportunities.
  • Inclusive culture with cross-functional collaboration and career mobility.
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