Manage a portfolio of US-based customers as a strategic advisor.
Drive retention, expansion, product adoption, and customer satisfaction.
Collaborate with cross-functional teams and contribute to customer success operations.
The company is a SaaS platform serving e-commerce merchants, focused on customer retention and growth. It operates in a high-volume global environment with a collaborative, fast-paced culture that values ownership and customer impact.
Manage a portfolio of customers during onboarding, supporting adoption, engagement, and successful implementation.
Use data, automation, and AI-enabled tools to prioritize interactions, reduce churn risks, and drive retention.
Collaborate with customers, partners, and internal teams to resolve issues, align expectations, and improve the customer journey.
This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.
Own the end-to-end customer journey for a portfolio of Mid Market accounts, driving retention and expansion.
Build relationships with senior stakeholders, translating product usage into business-impact conversations.
Detect and mitigate risk early through health indicators and coordinate internal teams to unblock customer outcomes.
Simetrik is a leading financial operations control platform in Latin America that combines AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations. Backed by Goldman Sachs, Tiger Global, and Mastercard, the company serves over 160 clients in 50+ countries and fosters an entrepreneurial culture with small, dynamic teams.
Manage a portfolio of customers throughout the post-onboarding journey, focusing on retention, adoption, and revenue growth.
Conduct strategic meetings, product demos, and training sessions in Spanish for clients and partners in Mexico.
Monitor health scores and business metrics to proactively identify risks, opportunities, and expansion potential.
Partner is a SaaS company providing omnichannel customer engagement software. They are a growing team with a data-driven culture, using AI tools and collaboration to deliver customer success.
Manage consultative B2B sales conversations and present tailored proposals to prospective clients.
Track sales pipeline and performance metrics using CRM tools to achieve targets.
Collaborate with Customer Success, Technology, Finance, and Support teams for seamless delivery.
An innovative Brazilian technology company focused on transforming employee experience through flexible corporate benefits and business solutions. The company fosters a collaborative, inclusive, and growth-oriented culture in a fully remote environment.
Manage customer relationships from post-demo through activation, retention, expansion, and referrals in a B2B SaaS environment.
Drive product adoption and revenue growth by translating platform capabilities into practical creative and production solutions.
Proactively reengage dormant prospects, identify upsell opportunities, and build customer advocacy to generate referrals.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a fully remote organization with a focus on fast, objective recruitment and a supportive candidate experience.
Own the end-to-end CRM strategy across email, in-app, push, and local messaging channels to drive customer acquisition, engagement, and retention.
Lead the CRM roadmap, technology evaluations, and cross-functional program management across global markets.
Drive innovation through AI, automation, and personalization to scale customer journeys and improve lifetime value.
The partner company is a global consumer technology firm focused on digital products and customer lifecycle management. It operates with a cross-functional, data-driven culture across multiple international markets.
Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
Drive product adoption and identify upsell and expansion opportunities.
Act as the voice of the customer internally, resolving issues and conducting business reviews.
Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.
Lead product strategy and discovery workshops, building data-driven roadmaps aligned with client business objectives.
Manage the full product lifecycle from concept to launch, including sprint planning, budget monitoring, and stakeholder communication.
Drive innovation by identifying expansion opportunities, validating hypotheses, and implementing AI-driven solutions to accelerate delivery.
ArcTouch is a specialty digital studio that creates lovable apps, websites, and connected experiences for world-class brands and innovative startups. As part of the award-winning AKQA Group, it fosters a collaborative culture where diverse teams build products they can be proud of.
Be the voice of the customer, turning insights into actions that improve outcomes and experience.
Drive product adoption and value realization through success planning and executive business reviews.
Partner with Sales to identify upsell and cross-sell opportunities while managing retention.
Unit4 empowers people in service organizations with innovative Enterprise and Business software solutions. They are a people-first community with a high-performance team that values trust, accountability, and authenticity.
Build and manage strategic relationships with enterprise and strategic clients across the EMEA region.
Own commercial outcomes including renewals, expansions, retention, and customer growth within your portfolio.
Act as a strong internal voice for customers to influence product priorities and improve customer experience.
This is an AI-first company providing innovative products that shape how businesses interact with technology. It operates as a fast-paced, high-autonomy environment with a global team and minimal bureaucracy.
Lead technical onboarding and platform configuration.
Deliver technical training, workshops, and demonstrations that connect capabilities to customer needs.
Act as the technical bridge between customers, Product, and Engineering.
Pessoa provides an AI-powered software development platform that helps engineering teams improve workflows. The company emphasizes cross-functional collaboration, technical innovation, and professional growth in an inclusive, remote-friendly culture.
Serve as a strategic advisor to managers and leadership, aligning HR initiatives with business priorities.
Support technology professionals throughout the employee lifecycle, from onboarding to performance and retention.
Monitor people metrics such as turnover and engagement to drive data-informed HR strategies.
They are a technology consulting and professional services company operating in Brazil. With a fully remote and flexible culture, they focus on employee experience, innovation, and continuous development.
Lead, mentor, and develop a diverse team of Customer Success Professionals with coaching, training, and performance feedback.
Develop and implement data-based customer success strategies to improve satisfaction, retention, and expansion.
Partner with Operations to design and test new workflows, optimizing processes and enhancing efficiency.
Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.
Own end-to-end customer journey for enterprise accounts in Argentina, driving adoption and ROI.
Use data-driven insights to lead executive conversations and uncover expansion opportunities.
Mitigate risk early and maintain high portfolio coverage with structured governance.
Simetrik is a B2B platform founded in 2019 that automates financial reconciliations using no-code and generative AI, serving major Latin American clients. It handles two-thirds of regional transactions, operates in over 35 countries, and monitors 200 million records daily, with a dynamic, entrepreneurial culture.
Serve as the first point of contact for clients seeking legal assistance, handling calls and emails.
Manage intake processes, including data collection, record keeping, and appointment scheduling.
Coordinate with legal teams to route inquiries and ensure timely follow-up.
The company provides legal support services for clients in the United States. It operates as a fully remote team focused on compassionate client care and professional growth.
Manage a book of global, complex customers to drive adoption and value realization through detailed analysis and joint planning.
Facilitate cross-functional collaboration to resolve technical issues and drive customer advocacy.
Act as a consultant and coach, continuously asking questions to deeply understand customer needs and ensure successful renewals.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a collaborative and celebratory culture where every voice is heard.
Own customer onboarding, adoption, and success by creating success plans and guiding implementation.
Proactively identify churn risk, build mitigation strategies, and coordinate account teams to drive outcomes.
Act as a trusted advisor and champion builder, uncover expansion opportunities, and own renewals.
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Own the post-implementation customer journey for hospitality SaaS customers, driving adoption and retention.
Manage a portfolio of international B2B customers, building trusted stakeholder relationships and mitigating risks.
Collaborate across Account Management, Product, Support, and Sales to deliver exceptional customer outcomes.
They provide an innovative hospitality SaaS platform that helps customers adopt and realize lasting value from their software. They are an international scale-up with a people-first culture that values innovation, ownership, continuous improvement, and work-life balance.