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About the Role:
- You will guide customers through onboarding and adoption, becoming their trusted post-sales advisor.
- You will own renewals and expansion while proactively mitigating churn risk.
What You'll Do:
- Build success plans, manage onboarding projects, and track adoption.
- Identify risks, align account teams, and drive value outcomes.
- Provide technical best practices and uncover upsell opportunities.
Benefits:
- Salary plus RSUs, medical, dental, vision, and mental health coverage.
- Remote work in the US with a collaborative, customer-obsessed team.
LaunchDarkly
LaunchDarkly provides a feature management platform that lets developers release and control software features safely and efficiently. The company values teamwork, transparency, and customer obsession, fostering an open and collaborative culture.