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Job Summary:
- Promote retention and growth as the primary customer contact.
- Act as a bridge between customers and internal departments.
Primary Duties:
- Manage customer health, retention, and expansion projects.
- Coordinate internal teams for smooth transitions and off-boarding.
Skills and Experience:
- 2-3 years in customer service or B2B Customer Success.
- Strong communication, analytical, and decision-making skills.
Core Values:
- Trust, passion, humility, and accountability.
- People-first culture recognized by awards and reviews.
RoadRunner
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.