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Role Overview:
- Manage a portfolio of customers post-onboarding, focusing on retention and growth.
- Serve as the main point of contact for Mexican clients and partners.
- Use data and AI tools to drive strategic decisions.
What You'll Do:
- Conduct strategic meetings, product demos, and training in Spanish.
- Monitor health scores, churn, NRR, and MRR to identify risks and opportunities.
- Lead renewals, retention, and expansion initiatives.
What We're Looking For:
- Fluent Spanish and experience in Customer Success at SaaS companies.
- Strong analytical, negotiation, and consultative communication skills.
- Familiarity with CRM, automation, and AI tools.
Partner Company
Partner is a SaaS company providing omnichannel customer engagement software. They are a growing team with a data-driven culture, using AI tools and collaboration to deliver customer success.