Merchant Success Specialist – Mid Market
Remote regions
IndiaBenefits
3w PTO
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Role Overview:
- Support mid-market merchants with fulfillment operations.
- Manage 8–12 accounts alongside account managers.
Responsibilities:
- Handle day-to-day operational requests and resolve issues.
- Monitor merchant health and flag retention risks.
- Collaborate cross-functionally to improve workflows.
Requirements:
- 4–7 years in customer success or operations.
- Strong problem-solving, communication, and Excel skills.
Benefits:
- Medical, life, and accidental insurance.
- 15 days earned leave, generous parental leave, wellness support.
Confidential Partner Company
The company provides e-commerce fulfillment services and technology to mid-market merchants. It fosters a fast-paced, performance-oriented culture that values ownership, continuous learning, transparency, and teamwork.