Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Coordinate purchase orders, shipments, and compliance documents for B2B merchants.
Work with Operations, Merchant Success, and transportation partners to resolve issues quickly.
Manage shipping labels, BOLs, and error reporting to ensure accurate, timely deliveries.
The company provides B2B fulfillment and supply chain coordination services for merchants, ensuring timely deliveries and compliance. It offers a fast-paced, performance-driven culture with a focus on collaboration and continuous improvement.
Coordinate merchant purchase order trackers and shipments across fulfillment centers.
Manage BOLs, packing slips, labels, and dock appointments for retail compliance.
Escalate issues and collaborate with teams to drive operational excellence.
ShipBob is a global supply chain and fulfillment technology platform helping ecommerce merchants outsource or manage fulfillment. It is a fast-growing Chicago-based tech company backed by leading investors, with a culture of ownership, collaboration, and high performance.
Proactively follow up with providers, resolve booking issues, and coordinate complex scheduling and contingency plans.
Drive customer activation, retention, and marketplace quality by monitoring metrics and collaborating across teams.
They operate a nationwide marketplace connecting residents with event hosts and service providers in multifamily housing. As a fast-paced startup, they focus on improving resident engagement and retention through a mission-driven, collaborative culture.
Manage and scale ShipBob's most strategic merchant partnerships as the program lead.
Partner with fulfillment center teams to ensure SLAs, escalations, and process improvements are handled with speed and accountability.
Lead cross-functional initiatives and serve as a trusted advisor to executive stakeholders, driving growth and operational performance.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.
Build and manage merchant partnerships through proactive health checks, quarterly business reviews, and regular communication.
Develop action plans and drive adoption of key ShipBob features to facilitate merchant growth and success.
Monitor merchant health, collaborate with support teams, and achieve NPS, churn, and upsell KPIs.
ShipBob is a global supply chain and fulfillment technology platform for ecommerce merchants, offering outsourced fulfillment and warehouse management systems. Headquartered in Chicago, it is a fast-growing tech company with a high-performance culture and AI tools for employees.
Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Work with internal stakeholders and team leads to continuously improve the merchant experience.
Analyze merchant supply chain performance and advise proactive countermeasures.
Conduct business reviews and build strategic executive-level relationships to drive growth and retention.
ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.