Coordinate merchant purchase order trackers and shipments across fulfillment centers.
Manage BOLs, packing slips, labels, and dock appointments for retail compliance.
Escalate issues and collaborate with teams to drive operational excellence.
ShipBob is a global supply chain and fulfillment technology platform helping ecommerce merchants outsource or manage fulfillment. It is a fast-growing Chicago-based tech company backed by leading investors, with a culture of ownership, collaboration, and high performance.
Process and manage customer orders, especially for book products, ensuring accuracy and timely completion.
Serve as a customer service contact, responding to inquiries by phone and email with professional solutions.
Analyze operational reports, identify trends, and support continuous improvement initiatives.
The employer is a partner company focused on customer success and order management, serving clients with products such as books. They foster a collaborative, performance-driven culture with flexible working arrangements and comprehensive employee benefits.
Coordinate daily with 3PF warehouse leads and the Sr. Director of 3rd Party Fulfillment on shipments to fulfillment centers.
Create and track shipments in company software and Amazon Seller Central, resolving inventory discrepancies and filing recovery cases.
Maintain tracking forms in Google Workspace and prepare accurate Excel reports to support departmental operations.
This client is a Dallas-based company selling pool products online via its own websites, Amazon, and other US marketplaces. They also operate logistics, distribution, and third-party fulfillment to support their eCommerce business.
Manage customer orders end-to-end, coordinating shipments, documentation, and carrier schedules.
Prepare and review export documents including BOLs, Commercial Invoices, and Packing Lists.
Resolve operational issues and keep customers, carriers, and warehouses aligned on shipment visibility.
The company is looking for an operations professional to coordinate complex international shipments, customer orders, and export documentation for a global supply chain environment. It is a fully remote, international team that values attention to detail, proactive problem-solving, and independent collaboration.
Handle customer and service provider inquiries to support end-to-end order fulfillment.
Manage order changes, replacements, cancellations, and payment releases with attention to detail.
Work overnight U.S. Central Time hours while maintaining quality and performance targets.
The company coordinates moving and relocation services by connecting customers with providers and managing order fulfillment. It operates with a collaborative, customer-first culture and emphasizes empathy, accountability, and performance.
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Maintain accurate records, generate weekly reports, and collaborate with UK-based teams and suppliers using cloud-based logistics tools.
They are a UK-based business managing the movement of goods, coordinating shipments, carriers, and suppliers to ensure deliveries reach customers reliably. The company offers a fully remote working environment with a supportive, collaborative team and structured onboarding, fostering professional growth in an international setting.
Support TVP customers by responding to inquiries across multiple retail and e-commerce brands while keeping each brand's tone and standards.
Handle operational tasks such as refunds, returns, order updates, and inventory adjustments using Shopify and Google Sheets.
Investigate issues, track resolutions, and collaborate to improve workflows across teams.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is part of the Fresh Prints family, a fully remote 150-person company with most of the team based in India and the Philippines.
Coordinate and monitor freight shipments, communicating with carriers to ensure on-time delivery.
Troubleshoot delays, resolve appointment and routing issues, and keep internal teams updated.
Take ownership of logistics problems from identification through resolution while maintaining accurate records.
Assist World is a remote-first virtual assistant services company matching skilled professionals with clients globally. It emphasizes flexibility, trust, and a supportive culture, offering perks like birthday and testimonial bonuses without productivity trackers.
Balance customer satisfaction with company policies while maintaining confidentiality and detailed documentation.
This partner company provides customer care solutions for U.S.-based retail and e-commerce clients. It fosters a remote, performance-driven culture with an emphasis on empathy, accountability, and service excellence.
Manage and scale ShipBob's most strategic merchant partnerships as the program lead.
Partner with fulfillment center teams to ensure SLAs, escalations, and process improvements are handled with speed and accountability.
Lead cross-functional initiatives and serve as a trusted advisor to executive stakeholders, driving growth and operational performance.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.
Coordinate day-to-day project activities across client accounts and internal teams.
Develop and maintain project plans, schedules, trackers, and status reports.
Support client onboarding, data maintenance, and process improvement initiatives.
The company operates in the Nutrition & Wellness sector, supporting digital product catalogs, nutrition databases, and customer experiences across foodservice, retail, and wellness industries. It offers a collaborative, client-focused environment with remote flexibility.
Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Build and manage merchant partnerships through proactive health checks, quarterly business reviews, and regular communication.
Develop action plans and drive adoption of key ShipBob features to facilitate merchant growth and success.
Monitor merchant health, collaborate with support teams, and achieve NPS, churn, and upsell KPIs.
ShipBob is a global supply chain and fulfillment technology platform for ecommerce merchants, offering outsourced fulfillment and warehouse management systems. Headquartered in Chicago, it is a fast-growing tech company with a high-performance culture and AI tools for employees.
Process all assigned orders promptly and navigate logistical challenges to find optimal solutions.
Coordinate order timelines with campus managers, clients, vendors, and decorators to keep everyone aligned.
Work on projects and campaigns as required to reduce costs and improve profit margins.
Fresh Prints is a New York-based custom apparel startup that empowers student entrepreneurs to build apparel businesses on their campuses. The company processed 10,000+ orders last year and values long-term contributions, offering a 2-month paid sabbatical to eligible employees.
Manage and execute work orders efficiently, optimizing processes and ensuring quality and timeliness of deliverables.
Schedule and plan work orders using company toolsets, reviewing information and prioritizing based on resource availability.
Maintain work order status from dispatch to close-out, documenting progress, communicating with technicians and customers, and escalating schedule deviations.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a People First, team-oriented culture focused on growth and collaboration.
Communicate with drivers and clients to provide load updates.
Manage shipment schedules and ensure on-time delivery.
Track, organize, and record shipment information accurately.
American Logistics Authority operates in the trucking and freight logistics industry, coordinating shipments across the country. Their team is supportive and virtual, offering career growth opportunities in a fast-growing field.
Work with internal stakeholders and team leads to continuously improve the merchant experience.
Analyze merchant supply chain performance and advise proactive countermeasures.
Conduct business reviews and build strategic executive-level relationships to drive growth and retention.
ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.
Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.