Run the operational core: engineering, client support, cybersecurity, and IT operations.
Ensure service delivery, accountability, and our 97% client retention rate.
Build operational scorecards and drive automation across the technology organization.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. The company is a small, fast-moving team that acts as an extension of its clients' IT departments, aiming to build trust and keep bad actors out.
Manage and develop a team of level 1 and 2 Service Desk technicians to provide excellent technical support.
Oversee daily operations, establish processes and standards, and generate metrics for stakeholders.
Build strategic partnerships and identify process improvements or automation opportunities.
Teach For America is an education nonprofit that recruits, develops, and supports leaders to expand opportunities for children in underserved schools. The organization has staff across the U.S. and prioritizes a collaborative, mission-driven culture with a focus on professional growth and teamwork.
Manage client relationships as primary advocate, providing strategic and tactical IT guidance.
Develop technology roadmaps and ensure IT systems are optimized for client needs.
Support sales through proposals, quality assurance, and trusted escalation.
Resultant is an outcomes-focused consulting firm that helps clients use technology and data to drive better decisions. Founded in 2008, the company now employs more than 450 team members across the United States, fostering a culture that is humble, hungry, and smart.
Serve as a trusted advisor to clients, aligning their business priorities with New Era's managed services portfolio to improve operational efficiency and service levels.
Drive recurring revenue growth by attaching managed services across cloud, cybersecurity, networking, and infrastructure solutions.
Lead consultative discussions with executive stakeholders, developing value propositions that connect services to measurable business outcomes.
New Era Technology is a global technology solutions provider with over 3,000 professionals, dedicated to securely connecting people, places, and information with end-to-end technology solutions. The company fosters a team-oriented culture that prioritizes personal and professional development, collaboration, and inclusivity.
Lead and mentor a global team of L1/L2 service desk analysts, driving high-quality IT support and customer service.
Oversee daily service desk operations, manage major incidents, and continuously improve workflows with automation and ServiceNow.
Act as a point of contact for stakeholders, ensuring service desk performance meets ITIL standards and customer expectations.
Version 1 is a technology and transformation solutions provider trusted by global brands, with deep expertise in cloud and digital services. With 3300+ employees and recognised as a Great Place to Work in Ireland and UK, Version 1 fosters a values-driven culture focused on employee wellbeing and career growth.
Serve as the main point of contact and trusted partner for mission-driven clients, ensuring responsive, high-quality IT and cybersecurity support.
Lead complex technical service projects from scoping through execution, managing timelines and coordinating across internal and external teams.
Partner with the VP of Technical Programs and internal teams to improve operations, drive scalability, and support client onboarding.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. As a scaling team, they act as an extension of client teams and are committed to an inclusive, equitable culture.
Own the service delivery relationship for a portfolio of clients, acting as the primary point of accountability for their service experience.
Lead governance conversations including monthly service reviews and QBRs, managing SLA performance and service outcomes.
Manage client escalations and service recovery, coordinating with technical teams to drive continuous service improvement.
Insentra is a channel services partner delivering IT solutions exclusively through the partner channel across 27+ countries. The company is certified as a Great Place to Work and is part of Turnium Technology Group, fostering a diverse, inclusive, and flexible culture focused on career growth.
Establish and lead the Service Management Office, defining governance frameworks, standards, and performance mechanisms for Client IT Operations.
Drive major incident, problem/RCA, change, and release governance, ensuring disciplined execution and executive-quality communications across global teams.
Partner with technical leaders to convert recurring incidents and control gaps into prioritized improvement initiatives with measurable operational reporting.
HealthEdge offers AI-powered operational infrastructure for health insurance companies, providing a financial edge in a competitive market. The company is growing rapidly and investing in its people, fostering a culture of innovation and modernization in healthcare technology.
Lead IT service delivery, support operations, and strategic technology initiatives across a national network of 250+ veterinary hospitals.
Manage a co-managed IT support model, including MSP relationships, vendor performance, service metrics, and escalations.
Provide hands-on technical leadership for Microsoft 365, infrastructure, and security while serving as a senior escalation resource.
Alliance Animal Health is a private equity-backed Veterinary Service Organization supporting hundreds of US veterinary practices with business solutions. Its culture values open communication, collaboration, and service, guided by Passion, Engagement, Trust, and Service.
Lead and coach a team of Migration Technical Customer Support Specialists to ensure technical go-live readiness.
Handle complex escalations across data migrations, imaging/sensor setup, and phone/DNS transitions.
Partner with Onboarding, Product, and Engineering to refine migration playbooks and drive automation.
Archy is a Series C vertical SaaS company revolutionizing dental practice management with AI agents and software. The company has a remote-friendly culture and provides dental providers with support to focus on patient care.
Lead integrated service coordination across service desk, application teams, cybersecurity, and clinical governance.
Maintain service management plans, catalogs, runbooks, escalation paths, and decision logs.
Coordinate incident, problem, change, and improvement processes in ServiceNow workflows.
NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovative and agile solutions. The company has been recognized as a Top Work Place by The Washington Post and fosters a dynamic, collaborative, and customer-focused culture.
Lead IT service delivery and technology support across a nationwide network of veterinary hospitals.
Manage vendor relationships and performance with the managed service provider.
Drive continuous improvement and reporting to enhance customer experience.
This company operates a nationwide network of more than 250 veterinary hospitals dedicated to animal care. It is a growing, distributed organization focused on customer experience and operational excellence.
Oversee day-to-day IT support operations across a national hospital network, managing ticket queues, escalations, and service levels.
Act as the primary liaison between Alliance Animal Health and its managed service provider, tracking vendor performance and driving continuous improvement.
Administer the Microsoft 365 environment and support infrastructure, endpoint management, and cybersecurity tools while handling complex escalations.
Alliance Animal Health is a private equity-backed Veterinary Service Organization that partners with hundreds of veterinary practices across the US to provide world-class business solutions. The company has a fast-growing, collaborative culture centered on core values of Passion, Engagement, Trust, and Service, supporting over 250 hospitals with a lean, high-impact central team.
Coordinate schedules of remote and field technical resources to maximize utilization.
Create and assign service requests from phone, email, or other channels and escalate as needed.
Act as client point of contact, monitor open tickets, and ensure team meets SLA commitments.
CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats.
Lead and mentor an international team of Deployment Engineers and Project Managers to scale delivery outside the Americas.
Own and scale the partner ecosystem across international regions, driving Armis partner enablement and managing partner-delivered functions.
Ensure timely project delivery, drive value realization, and manage escalations across international regions.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Lead a Professional Services team delivering Vault CRM across North America.
Drive operational excellence through hiring, performance management, and strategic initiatives.
Cultivate trusted customer relationships and collaborate across Veeva.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. It surpassed $3B in revenue as one of the fastest-growing SaaS companies and operates as a public benefit corporation with a flexible Work Anywhere culture.
Lead help desk operations, manage support priorities, and oversee technical troubleshooting and escalation workflows.
Provide advanced Tier II and Tier III support for complex hardware, software, networking, and platform issues.
Collaborate with engineering and cybersecurity teams to resolve incidents, improve system reliability, and reduce MTTR.
Raft is a customer-obsessed defense technology company that empowers U.S. military and government agencies with cutting-edge AI/ML and data solutions. With headquarters in McLean, VA, they foster a hyper-collaborative culture rooted in radical transparency and the Ubuntu philosophy.
Manage a team of Assigned Support Engineers providing enterprise relationship-based technical support.
Lead escalations across Engineering, Product, Sales, and Customer Success to resolve issues.
Partner with account teams to bring at-risk customers back to health and improve the ASE program.
GitLab provides the intelligent orchestration platform for DevSecOps, helping organizations ship software faster and more securely. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Own the full sales cycle for managed services, from target-market definition to closing multi-year agreements.
Engage directly with CIOs, CISOs, and IT leaders to align service offerings with security and business priorities.
Build commercial processes, pricing models, and go-to-market strategy to establish a scalable recurring-revenue business.
This company offers managed services for high-trust cybersecurity environments, helping clients address security risks and regulatory needs. It maintains a flat organizational structure with close collaboration, autonomy, and a focus on continuous learning.
Act as the primary point of contact for customer support escalations, driving timely resolution and maintaining trust with customers.
Manage high-priority incidents and communications with customers and executive teams during critical product issues.
Analyze escalation trends, conduct post-mortems, and implement improvements to prevent future incidents.
Ping Identity provides an intelligent cloud identity platform that lets people securely and seamlessly shop, work, bank, and interact. Serving more than half of the Fortune 100, they maintain a global team that champions individuality, digital freedom, and a culture of respect and inclusion.