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Job Overview:
- Responsible for daily dispatch of service requests to maximize utilization of technical resources.
- Monitor and manage incoming client requests and assign them appropriately.
Essential Responsibilities:
- Coordinate schedules of remote and field technical resources and escalate issues.
- Act as client point of contact and ensure service tickets meet SLAs.
Required Experience:
- Excellent customer service and communication skills.
- Prior Managed Services experience with support tools and 1-3 years customer service.
CyberSheath Services International LLC
CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on cybersecurity for the Defense Industrial Base. We are a fast-growing, self-motivated team that values out-of-the-box thinking and wearing many hats.